What are the responsibilities and job description for the IT Field Technician - Level 2 position at Safebox Technology LLC?
Job Description
Job Description
We are Safebox Technologies, one of the fastest-growing South Florida Managed IT Services providers. We are located in Marco Island, Florida and looking for a rock-star IT Field Technician to join our team. Are you passionate about technology? Do you want to be part of a startup? Do you love solving technology problems and are you focused on end user satisfaction? Then this may be the perfect job for you! As an IT Field Technician, you will troubleshoot desktop administration and network issues, both in-office and on-site.
Key Responsibilities :
- Respond to field service requests from business accounts
- When not on service calls, works from Marco Island Office. (Note, we will open an office in Naples or Fort Myers in the next year but until then you will need to commute to Marco Island)
- Handle escalations from Level 1 technicians
- Manage and administer Windows 10 and 11 (Home / Pro) and Windows Server.
- Navigate Microsoft 365 and Entra (Azure AD) as an Administrator.
- Troubleshoot and maintain switches, routers, wireless equipment, and firewalls.
- Apply intermediate TCP / IP, subnetting, and VLAN concepts for network troubleshooting.
- Configure and manage Active Directory, group policies, and user permissions
- Operate virtualization platforms (Hyper-V, VMware) for testing and production environments.
- Troubleshoot printers, scanners, and VoIP systems.
- Navigate tight server racks, manage cabling, and perform work at short heights using ladders.
- Use basic tech hand tools for on-site repairs and installations (Crimpers, cable testers)
- Use ticketing systems to log incidents and maintain detailed documentation.
- Independently diagnose and resolve technical issues while communicating effectively with customers and team members.
Additional Requirements :
Required Skills :
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What we offer :