What are the responsibilities and job description for the Desktop Support Specialist position at Safeguard Properties?
The Desktop Support Analyst is responsible for evaluating, installing, and maintaining desktop IT hardware and software, enterprise / desktop printer support, and providing 2nd level support to Help Desk for desktop related issues.
Responsibilities and Expectations
- Serve as a technical expert regarding all aspects of desktop support
- Responsible for responding to customer calls, troubleshooting, resolving technical issues
- Documentation of work and processes for compliance
- Proper change control practices to implement new technologies and changes
- Evaluate, install, and maintain PC's, laptops, monitors, and printers
- Maintain asset tracking and proper inventories of hardware, software, and printer supplies
- Maintain software license compliance
- Perform basic administration of email accounts and simple Active Directory administration
- Maintain desktop environmental documentation
- Diagnose and trouble shoot issues within the desktop environment
Competencies
Qualifications and Requirements
Applicable degree in Computer Science, IS / MIS or related field
Microsoft Certification (MCSE) or A certification preferred
Proficiency in installing and supporting hardware / software in a Microsoft environment
Proficiency in diagnosing and troubleshooting
Previous experience in a Terminal Services / Thin Client environment
Proficiency in desktop builds and imaging
Working knowledge in supporting desktop and enterprise printers
MAC experience preferred
Ability to multitask and take ownership of assignments
