What are the responsibilities and job description for the Customer Support Specialist position at SafeHaven Pest Control, LLC.?
Position: Pest Control Technician Specialist
Location: Garland, Texas
Job Type: Full-Time Customer Support Specialist
Company: SafeHaven Pest Control
About Us:
SafeHaven Pest Control is a family-owned business dedicated to providing safe and effective pest control solutions since 1955. Our purpose is to positively impact the lives of our team and team’s families through serving and protecting our clients where they learn, work, and live.
Job Overview:
We seek a dedicated and hardworking Customer Support Specialist to join our team. The primary responsibility of this role to answer incoming client phone calls, schedule service appointments, and schedule routes for the technicians. An ideal candidate would be someone with at least 2 years of experience in customer service or similar role, and have thorough knowledge of the DFW area.
Schedule
- Hours of operation are Monday to Friday: 8:00 AM - 5:00 PM
- Some Overtime and Saturdays may be required
- 40 Hours Per Week On Average
- Wednesday Meeting starts at 6:45 AM. All team members attend
Responsibilities
- Answer inbound calls and assist customers with inquiries
- Make outbound calls for follow-ups and scheduling
- Complete daily action plans
- Promptly communicate with clients via text, email, or phone
- Maintain accurate data entry and record-keeping within the company application
- Take detailed notes while listening to customers
- Have a basic knowledge of the cities surrounding the DFW area
- A task-driven mindset
- Perform other duties as assigned by management as a part of the development in a support role
Qualifications:
- Excellent customer service and communication skills.
- Attention to detail and commitment to accurate data entry
- Previous experience in pest control or a related field is preferred but not required
- 2 years of customer service experience or similar role required
- Cold calling or previous inside sales experience is a plus
Benefits:
- Family-oriented work environment
- 10 Paid Holidays
- 10 Paid Time Off Days
- 100% Company Paid Health Insurance
- Dental & Vision Insurance (50% covered by the company)
- Matching Retirement Plan
- Hourly Pay & Sales Commission
- Work from home benefit after 1 year of employment
How to Apply:
If you are excited about this opportunity and want to join our team, please submit your resume here, answer all the questions, and send an email with your contact information to michael@safehavenpest.com. The subject line should be “I want this job.”
SafeHaven Pest Control is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $16 - $18
