What are the responsibilities and job description for the Bilingual Customer Service Representative position at Safelite Auto Glass?
We're looking for Bilingual Customer Service Representatives proficient in English and Spanish. Be the important link between Safelite and our customers – where you’ll provide phone-based support in a variety of processes such as claims processing or scheduling. This role delivers the critical first impression that sets the stage for an extraordinary experience.
*Find a Career. Gain a Family.*
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
*A day in the life:*
· Answer incoming phone calls from policyholders, insurance agents or auto glass shops – listening to each customer’s needs and concerns.
· Gather information to help qualify damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and determine deductible amounts.
· Communicate and resolve issues with an empathetic and patient mindset.
· Operate various computer-based systems to enter data quickly and accurately into Safelite’s systems in real-time.
*Required Qualifications:*
· Must be 16 years of age
· High school diploma or equivalent (or actively enrolled)
· Ability to operate a computer and telephone system while seated for extended periods of time
· Ability to work one weekend day per week
*Preferred Qualifications:*
· Prior experience in customer service preferred
· Experience utilizing several computer-based systems at a time, with the ability to type 30 words per minute
*Training:*
· Classroom training lasts approximately 2 weeks – conducted in-person at a Safelite contact center.
· Following classroom training, work begins with close supervision with support from leadership and the training team.
· Hours of training vary; evening classes are available.
*Find a Career. Gain a Family.*
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
*A day in the life:*
· Answer incoming phone calls from policyholders, insurance agents or auto glass shops – listening to each customer’s needs and concerns.
· Gather information to help qualify damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and determine deductible amounts.
· Communicate and resolve issues with an empathetic and patient mindset.
· Operate various computer-based systems to enter data quickly and accurately into Safelite’s systems in real-time.
*Required Qualifications:*
· Must be 16 years of age
· High school diploma or equivalent (or actively enrolled)
· Ability to operate a computer and telephone system while seated for extended periods of time
· Ability to work one weekend day per week
*Preferred Qualifications:*
· Prior experience in customer service preferred
· Experience utilizing several computer-based systems at a time, with the ability to type 30 words per minute
*Training:*
· Classroom training lasts approximately 2 weeks – conducted in-person at a Safelite contact center.
· Following classroom training, work begins with close supervision with support from leadership and the training team.
· Hours of training vary; evening classes are available.
