What are the responsibilities and job description for the Auto Glass Installation Master Technician position at Safelite?
Master Tech
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
As a certified Safelite Master Technician, you will be an expert in the industry and will utilize leading technology to skillfully complete vehicle glass repairs and replacements without assistance. While coaching and mentoring other Technicians, you will champion the Safelite Spirit with your can-do attitude, caring heart and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.
What you will do
- Professionally install vehicle glass by using the Safelite Way of Fitting processes.
- Skillfully deliver all Safelite services without assistance at a Safelite Shop or Mobile Glass Shop in the most efficient and timely manner focusing primarily on safety, quality, and exceptional customer service.
- Deliver work orders, customer administration and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
- Expert use of vehicle glass tools including our True Seal, Ezi-Wire, and Glass Table System (GTS).
- Safely and professionally operate a company fleet vehicle to and from customer locations throughout the work day.
- Mentor, train and assist other Technicians on a daily basis.
- Communicate clearly and effectively with all scheduled customers using various forms of technology, including but not limited to in-person, texting or phone call conversations.
- Ability to recalibrate Advanced Driver Assistance Systems utilizing Safelite tools and processes.
- Professionally install power window regulators and replace side and back window glass.
- Have an advanced mechanical aptitude with the ability to demonstrate and share extensive knowledge of the Safelite Way of Fitting with your team.
- Ability to adjust to changes in schedule and work diligently and effectively with Customer Advocates and Dispatch to ensure customers are assisted in a timely manner.
- Ability to cut flat glass and install as needed.
- Provide customers with status updates for each repair or replacement scheduled.
- Begin each day successfully by adhering to our daily Check-In Check-Out process.
- Present, promote and sell Safelite promotional items to customers.
- Report any unexpected damage, accidents, injuries, or incomplete jobs to Store Manager or Quality Manager immediately.
- Undertake any other duties given to you by Safelite Management.
Experience Qualifications
Skills and Abilities
Ability to lift and carry up to 75 lbs. for short periods multiple times a day
Maintain adequate range of motion in upper extremities (shoulder, arm, elbow)
Ability to work at elevated heights
Remain on your feet for extended periods of time
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
