What are the responsibilities and job description for the Field Services Supervisor position at Safepoint MGA, LLC?
Ready to lead and redefine excellence as a Field Services Supervisor? Join us in shaping the future of insurance claims! Your opportunity to make a difference through leadership starts here.
Safepoint Insurance is a Property & Casualty insurance carrier headquartered in Tampa, FL.
Job Summary
The Field Services Supervisor manages a team of Field Adjusters and Trainees. This position is responsible for ensuring timely and effective field investigations of insurance losses. Essential duties include leading the Field Adjusters and Trainees to meet cycle times, provide quality contact and customer services, evaluate coverage, evaluate reserves, inspect and document damages, estimating repairs and preparing comprehensive written reports using Xactimate. Ensure the field adjusters document files thoroughly, produce concise, accurate, timely correspondence and communicate timely and appropriately to insured’s and or their representatives.
Duties and responsibilities
Qualifications
Working conditions
This job requires driving to different properties and entering such properties as well as performing work outdoors such as around the property inspections to include the rooftop. This role routinely uses ladders, computers, phones.
Physical requirements
While performing the duties of this job, the employee is regularly required to see, talk and hear, climb, kneel, crouch, or crawl in confined spaces. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms as well as lift 50 lbs.
Compensation and benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:
Safepoint Insurance is a Property & Casualty insurance carrier headquartered in Tampa, FL.
Job Summary
The Field Services Supervisor manages a team of Field Adjusters and Trainees. This position is responsible for ensuring timely and effective field investigations of insurance losses. Essential duties include leading the Field Adjusters and Trainees to meet cycle times, provide quality contact and customer services, evaluate coverage, evaluate reserves, inspect and document damages, estimating repairs and preparing comprehensive written reports using Xactimate. Ensure the field adjusters document files thoroughly, produce concise, accurate, timely correspondence and communicate timely and appropriately to insured’s and or their representatives.
Duties and responsibilities
- Work with management on plans to develop and implement processes and procedures that assist in improving overall operation efficiencies
- Supervision of unit will involve claims of all perils including 1st and 3rd party
- Supervise claims involving full range of perils (Fire, Theft, Vandalism, Hail, Wind, Plumbing, Lightning, Equipment Breakdown, Mold, etc.) and different policy types (HO3, HO4, HO6, DP, BOP)
- Supervise all coverages (Structure, Other Structures, Contents, Additional Living Expense, Additional Coverages)
- Work with the Field Services Representatives regarding represented claims: working with public adjusters, plaintiff attorneys and assignment of benefits contractors
- Supervision will involve addressing property damages, loss of use damages, fraud investigations, subrogation, and liability. Keep adjuster files on diary and provide written guidance in the files on a regular basis.
- Assist with the daily claim assignments, file audits, and customer complaints
- Special projects and other related duties as assigned
- Ensures all files comply with all regulatory requirements for state where claim is being handled.
- Maintains adjuster license(s) and continuing education
- Willingness to be flexible in schedule when needs arise including deployment for CAT response
- Supervises Field Adjusters in assigned territory to ensure proper and timely claim inspections.
- Oversees and resolves special cases/problem claims. Evaluates claims and addresses policy coverage issues in excess of staff authority.
- Provide direction, approval and assist in handling of complex claims (large loss, ADR, represented claims, complex negotiations, etc.)
- Participate in the hiring, coaching and development of staff adjusters
- Provide training to staff adjusters and claim’s support personnel
- Ability to travel/drive to locations within our service area
- Climb ladders to access and walk on and around building rooftops
- Ability to stoop, kneel, crouch, or crawl in confined spaces
- Ability to lift 50 lbs.
- Ability to support the company in the event of catastrophe by adhering to company established CAT policies and procedures
Qualifications
- Required: at least 5 years of claim adjusting experience, including personal and commercial property.
- Previous leadership experience preferred
- Required: Louisiana Adjuster’s License
- Bachelor’s Degree preferred. A combination of education and significant directly related experience may be considered in lieu of degree
- Experience with Xactware products
- Proficiency with Microsoft Office products required
- Results driven with strong team management, problem solving and analytical skills
- English and Spanish speaking and writing skills preferred
Working conditions
This job requires driving to different properties and entering such properties as well as performing work outdoors such as around the property inspections to include the rooftop. This role routinely uses ladders, computers, phones.
Physical requirements
While performing the duties of this job, the employee is regularly required to see, talk and hear, climb, kneel, crouch, or crawl in confined spaces. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms as well as lift 50 lbs.
Compensation and benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:
- Market Competitive Wages
- Prof. Development and Educational Assistance Programs
- Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
- Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
- Company Paid Holidays
- Health Insurance
- Dental Insurance
- Vison Insurance
- Short and Long Term Disability Insurance (company paid premiums)
- Flexible Spending Accounts with Company Contribution
- Health Savings Accounts with Company Contribution
- Employee Life and AD&D Insurance
- Dependent Life and AD&D Insurance
- AAA Membership (company paid)
- Identity Theft Protection (company paid)
- Other Ancillary Insurance Benefit Programs
- And more…
