What are the responsibilities and job description for the Customer service rep position at SafeRack, LLC?
Provides assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations / report preparation as needed.
Works on-site at our Sumter, SC office. Key Responsibilities : Administrative Tasks for managing assigned Sales Mgr. accounts Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating / releasing for fabrication, etc.
in all systems Field Issue / Returned Product : processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources Customer Information : assists in the entering of information for customers, distributors and updates information as necessary Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary Receive / send all customer drawings, maintain due dates current in system High level product and process knowledge to answer internal / external customer queries Other responsibilities as assigned or required
Last updated : 2024-11-22
