What are the responsibilities and job description for the Assistant General Manager position at SafeSplash Swim School?
Assistant General Manager
Reports to : General Manager
This position is a Full-Time professional management position. The Assistant Manager position is an integral member of our senior management staff and is directly responsible for all aspects of our product and customer service.
Qualifications:
- Respond to all customer inquiries in a manner that supports SafeSplash’s mission, vision and values.
- Manage customer registration and class scheduling which includes responding to all customer registrations in a manner that supports SafeSplash’s mission.
- Manage the administration of all SafeSplash policies and procedures with our customers.
- Manage customer service at the front desk and retail counter.
- Perform swim instruction, as necessary.
- Maintain accuracy, security and integrity of all customer records including personal, financial and class information.
- Work closely with other management staff to develop and implement continuous process improvements to customer registration, scheduling and billing functions.
- Perform job responsibilities in a professional, friendly and courteous manner at all times.
- Lead and manage the SafeSplash staff in an effective and professional manner.
Responsibilities:
- Exceptional customer service skills
- Leadership skills and the ability to motivate, supervise and develop staff
- Strong communication skills (interpersonal and strong telephone presence)
- Ability to work effectively in a team environment
- Ability to work any day of the week
- Strong computer skills
Strongly Preferred:
- Previous experience with swim instruction
- Experience working with children and families
- Knowledge of swimming pool maintenance & operation (Certified Pool Operator or Aquatics Facility Operator)
- Bachelor’s degree or equivalent
Compensation and Benefits:
- A Company Culture of trust and support that you won’t find anywhere else
- Paid training in the SafeSplash Curriculum
- SafeSplash® Brands Curriculum Certification
- SafeSplash® pays at or above market wages, commensurate with experience
- Flexible Hours
- Discounted Swim Lessons for immediate family of employees
- Multiple Career Growth Tracks
- Health Insurance for Full Time Employees
These statements on duties are not to be taken as the final and only work to be done by staff members. Frequently it is necessary for individual staff members to cooperate on a project, which is, important for the continued smooth operation of the facility.
