What are the responsibilities and job description for the Assistant General Manager position at SafeSplash Swim School?
Job Description
SafeSplash SwimLab's, Simpsonville's premier swim school, is looking for a highly motivated and experienced candidate to fill the position of Assistant General Manager. This full-time management position is an integral member of our senior management team. We are excited to find someone who is excited about growing with us, is motivated by teaching children the life-changing skill of learning to swim and is directly responsible for working with our staff to instill a culture of excellence as we strive to deliver an exceptional customer service experience. This position reports directly to the General Manager.
General Duties
- Perform job responsibilities in a professional, friendly and courteous manner at all times.
- Lead and manage the SafeSplash staff effectively professionally.
- Work within the oversight of the General Manager to :
- Coordinate staff schedules.
- Act as a manager when scheduled by General Manager.
- Ensure staff training is completed in a timely manner.
- Ensure staff is up-to-date with relevant certifications (lifeguard, CPR, etc).
- Work closely with other management staff to develop and implement continuous process improvements to customer registration, scheduling and billing functions.
- Assist in the on-boarding of new in-water and dry-side staff.
- Regular facility maintenance to include :
- Completion of the Certified Pool Operators course (paid for by The Company).
- Ensuring the pool, the deck area and the pump room remain clean and in good working order.
- Developing a staffing plan that ensures the lobby and bathrooms remain clean.
- Delivering high-caliber customer service by :
- Manage customer registration and class scheduling which includes responding to all customer registrations in a manner that supports SafeSplash’s mission.
- Following up with clients in a timely manner.
- Working to develop an efficient schedule that maximizes instructor skills and personality types with the that of the client (child).
- Fostering a positive working environment where staff and customer voices are heard and respected.
- Manage customer service at the front desk and retail counter.
- Occasional marketing appearances at sponsored events (or ensuring a capable staff member can attend).
REQUIREMENTS :
Strongly Preferred :
COMPENSATION AND BENEFITS
At SafeSplash, we believe swimming is a life skill®. Therefore, we approach each one of our swim lessons with great skill, passion and individual attention. Our curriculum has been developed by a team of world-class swimmers with over 30 years of teaching experience. We have the most up-to-date swimming technique to teach students how to swim the correct way right from the beginning! In addition to teaching water safety to every swimmer, our goal is to teach confidence in the water that will translate to all parts of your swimmer's life.
Love working with kids? Want to wear your flip-flops to work? Want to join one of the fastest-growing swim school brand family in the nation? Then we want YOU! We are actively recruiting professional individuals who will help us uphold the best customer experience as possible at our schools across the nation. Join our swim family that gets to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming! We are invested in helping you be the best you can be in and out of the water!
