What are the responsibilities and job description for the Front Desk Agent position at SafeSplash Swim School?
As a Front Desk Agent at SafeSplash Swim School in Bristol, RI, you'll greet customers, manage registrations and appointments, handle inquiries, maintain a welcoming lobby, and ensure smooth operations, all while providing exceptional customer service. Here's a more detailed breakdown of the job description:
- Customer Service:
- Greet and assist customers in person and on the phone.
- Answer customer inquiries and direct them appropriately.
- Maintain a positive and welcoming lobby environment.
- Resolve customer concerns and complaints.
- Provide exceptional customer service in a professional, friendly, and courteous manner.
- Administrative Tasks:
- Manage customer registration and class scheduling.
- Process new customer registrations and book swim lessons.
- Manage class schedules and update client records.
- Maintain accurate and up-to-date customer records.
- Handle cash payments and process transactions.
- Manage the administration of SafeSplash policies and procedures with customers.
- Other Responsibilities:
- Maintain a safe and clean reception area and lobby.
- Assist with retail merchandise sales and inventory.
- Participate in special events and promotions.
- Forward information by receiving and distributing communications.
- Work closely with management to improve customer registration, scheduling, and billing functions.
- Qualifications:
- High school diploma or equivalent.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment.
- Proficiency in computer skills and software.
- Ability to maintain confidentiality and handle sensitive information.
Job Types: Full-time, Part-time
Pay: $17.86 - $18.39 per hour
Expected hours: 6 – 12 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Ability to Commute:
- Bristol, RI 02809 (Required)
Ability to Relocate:
- Bristol, RI 02809: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $18
