Customer Service Specialist

We are looking for passionate individuals who share our purpose of saving lives. Our mission at SafeSplash SwimLabs is to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming. As a member of our Customer Experience team, you are responsible for creating a welcoming and positive environment from the moment our families walk through the doors. If you are passionate about making a difference, we want to hear from you!

In this position, you will support the dry side operations of our learn-to-swim program. You will primarily be responsible for the customer experience and supporting our parents. You will ensure customer inquiries are responded to timely and resolved.

We are hiring for multiple shifts over weekdays and weekends.

Responsibilities

• Respond to all customer inquiries via phone, email, and text in a manner that supports SafeSplash’s mission, vision, and values.
• Manage customer registration and class schedule.
• Manage the administration of all SafeSplash policies and procedures with our customers.
• Manage customer service at the front desk and retail counter.
• Maintain accuracy, security, and integrity of all customer records, including personal, financial, and class information.
• Work closely with management to develop and implement continuous process improvements to customer registration, scheduling, and billing functions.
• Perform job responsibilities in a professional, friendly, and courteous manner at all times.

We offer:

• A Company Culture of trust and support that you won’t find anywhere else
• Paid training in the SafeSplash SwimLabs Curriculum
• SafeSplash® Brands SwimLabs Curriculum Certification
• SafeSplash® SwimLabs pays at or above market wages, commensurate with experience
• Flexible Hours
• Free Swim Lessons for immediate family of employees
• Multiple Career Growth Track

Hours per week:

• 8-30

Work Remotely

• No

Job Type: Part-time

Pay: $13.00 - $18.00 per hour

Expected hours: 8 – 30 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience:

• working with children: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Commute:

• Louisville, KY (Required)

Work Location: Multiple locations

Salary : $13 - $18