What are the responsibilities and job description for the Customer Service – Community Gate Concierge position at SafeTouch Security?

Customer Service – Community Gate Concierge

SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation.

Job Summary : We are seeking a friendly, reliable and detail-oriented Community Gate Concierge for our Community Gate Service team. This role involves being the first point of contact for residents, visitors, and vendors entering the communities we service; handling incoming calls related to gate access, assisting residents and visitors with gate entry procedures, and ensuring smooth and seamless interactions. The ideal candidate will have excellent communication skills, a strong customer service background, and the ability to handle various administrative tasks efficiently.

Duties and Responsibilities :

Greet residents, guests, and vendors warmly and professionally as they enter the community.
Verify and manage access permissions for residents, visitors, and service personnel.
Maintain accurate records of all entries and exits.
Provide clear and concise instructions to callers regarding entry procedures and community guidelines.
Answer phone calls and respond to inquiries or direct them to the appropriate department.
When applicable, coordinate with on-site security personnel to ensure efficient gate operations.
Address and resolve resident complaints and concerns with professionalism and empathy.
Follow established protocols for the entry of all visitors, guests, emergency vehicles, delivery drivers, and school buses.
Monitor and report any suspicious activities or security concerns to the appropriate member(s) of leadership.
As needed, perform administrative tasks such as data entry, updating records, and generating reports.
Maintain knowledge of community requirements, number of gates monitored, and community preferences to provide accurate information to callers.
Participate in ongoing training and professional development programs.

Requirements :

High school diploma or equivalent.

Minimum of 2 years of proven experience in a call center, customer service, or similar role preferred.

Flexibility to work weekends and holidays when needed.

Strong communication and interpersonal skills, with the ability to interact professionally with employees, customers, and vendors.

Basic computer skills, including proficiency in Microsoft Office Suite, with the ability to learn in-house software and other applications.

Strong organizational and multitasking abilities.

Remain calm and professional under pressure.

Familiarity with security procedures and surveillance systems is a plus.

Bilingual helpful.

Physical Requirements :

Remain stationary at a desk, standing, and moving from place to place for prolonged periods.

Occasionally move light objects.

Observe details at close range.

Take notes, operate technology, and present information.

Read documents and presentations using electronic devices and hard copy materials while interacting with others.

Exchange accurate information in person, over the phone, in writing, and electronically.

Communicate clearly and articulately during interpersonal interactions so others will understand.

Work Location : Onsite at our Tampa II location

Job Type : Full-time, non-exempt

Hours : 3 : 00 – 11 pm

Pay rate : $15 / hour plus incentives

Reports to : Community Gate Concierge Manager

Benefits :

Competitive pay

Comprehensive benefits package (medical, dental, vision)

Paid time off and holidays

Opportunities for professional development and career growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation details : 15-15 Hourly Wage

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Salary : $15

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Customer Service – Community Gate Concierge

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