Electronic Security Systems Fire/Life Safety Operations Manager

Job Description

Operations Manager - West Palm Beach

SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of its success. Join our team and become part of a culture dedicated to excellence and innovation.

Job Summary: The Operations Manager – West Palm Beach will lead and manage our West Palm Beach electronic security systems and fire/life safety operations teams, overseeing the installation and servicing of our integrated systems in commercial and residential settings. This individual ensures that all systems, personnel, and resources are efficiently coordinated to provide effective integrated security solutions. The Operations Manager will manage day-to-day operations and maintain relationships with clients and key stakeholders.

Duties and Responsibilities:

• Oversee commercial and high-volume daily workflow including all aspects of installation projects from initiation to completion, ensuring they are completed on time, and within scope and budget.
• Coordinate with commercial and residential clients, project managers, contractors, and other stakeholders to understand project requirements and expectations.
• Lead and manage the operations team, including installation technicians, service technicians, and support staff, ensuring achievement of service and installation targets and performance metrics.
• Manage all works in progress ensuring revenue forecasts are met.
• Oversee the scheduling and dispatching of service technicians for routine maintenance and emergency repairs, ensuring a timely response to clients and an efficient resolution of issues.
• Maintain inventory control and coordinate daily parts assignments. Build and maintain relationships with clients and vendors.
• Ensure all installation and service work adheres to company quality standards and industry regulations. Meet or exceed customer expectations, addressing any concerns promptly.
• Develop and implement operational policies and procedures to ensure efficiency and quality service delivery.
• Prepare and manage operations budget. Monitor expenses and implement cost-control measures.
• Analyze financial reports to identify areas for improvement and growth.
• Conduct regular audits and inspections to identify and address potential issues.
• Implement and monitor quality assurance programs.
• Ensure compliance with industry standards, codes, and regulations.
• Foster a positive and motivated team culture, promoting collaboration and innovation.
• Recruit, interview, hire, and train new staff.
• Provide constructive and timely performance evaluations.
• Following company policy, handles discipline and termination of employees.
• Other duties as business needs require.
  
  

Requirements:

• Bachelor’s Degree, or equivalent experience in Business Administration, Engineering, or a related field.
• A minimum of 5 years’ commercial integrated security operations management experience. Residential security experience preferred.
• Supervisory or leadership experience is required, as the operations manager will oversee a team of approximately 12 employees.
• Skilled with MS Office suite. Experience with Salesforce is a plus.
• Strong financial acumen and budget management experience.
• Manage and continuously prioritize multiple projects at a time. Work well under pressure.
• Collaborative team player who places a high priority on internal and external customer service.
• Excellent communication and interpersonal skills.
• Exceptional problem-solving and decision-making skills.
• Pass a drug screen and background check.
• Valid driver's license with a driving record that meets insurance requirements.
• Proof of personal vehicle insurance to include automobile liability and property damage coverage.
• Reliable transportation.
  
  

Physical Requirements:

• Work inside and outside.
• Remain stationary at a desk, standing, and moving from place to place for prolonged periods.
• Move equipment and materials up to 25 pounds.
• Observe details at close range.
• Handle products, take notes, operate technology, and present information.
• Read documents and presentations using electronic devices and hard copy materials while interacting with others.
• Exchange accurate information in person, over the phone, in writing, and electronically.
• Communicate clearly and articulately for presentations and interpersonal interactions so others will understand.
• Drive to work, client sites, and as business needs require.
• Navigate uneven or slippery surfaces or both.
• Safely ascend and descend stairs and ladders as needed.
• Bend, kneel, crouch, and reach for extended periods.
  
  

Reports to: Jacksonville Operations Manager

Work/Base Location: West Palm Beach branch (Lake Park)

Work Hours/Availability: 7 AM – 4 PM

Travel: 35%

Job Type: Full-time, exempt

Benefits:

• Competitive salary and performance-based incentives (based on meeting production, quality, safety, and service goals)
• Comprehensive benefits package (medical, dental, vision)
• Paid time off and holidays
• Travel expenses covered
• Opportunities for professional development and career growth
  
  

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.