Asst Spa Operations Manager/Spa Group Sales Manager

The Asst Spa Operations Manager/Spa Group Sales Manager exists to increase Spa Group businss and guarantee existing group business receives the highest quality customer service to ensure return business. Must possess strong guest service skills, explain services, packages and Membership information and contribute to a team oriented environment amoung other staff members.

Duties and Responsibilities

• Handling all Day Spa groups of 5 people or more and In House Spa groups and Conference groups with Spa services
• Responsible for all spa group calls
• Responsible for sending out information to group coordinators and meeting with them to schedule appointments and tour facilities
• Responsible for blocking out dates in computerr, creating Credit Card Authorization form, accepting deposits for services. Notify spa, food & beverage departments as necessary
• Maintains a positive and professional presence throughout the resort, and is primary resource person for all spa support staff.
• Assist spa retail manager to ensure cost effective control and purchasing of retail spa productsConducts and/or attends staff and management meetings to ensure good communications, champion integration across departments, assess training and development needs of spa staff and promote maximum morale, productivity and effficiency
• Must be able to accurately and thoroughy explain all current spa packages and treatments including seasonal promotions, overnight spa points, member and employee discount pricing. Know your product
• Prior to arrival, obtain names and type of services the group has requested. Hold the credit card authorization form for the group coordinator to complete. Set up a city ledger if this is a corportate group. Once the credit card authorization is in place, book the services and either email, scan or fax the itineraries to the group coordinator.
• 48 hours before arrival of a group, closeout payment with accounting unless the participants of the group are paying individually.
• The day beefore arrival, alert the spa robe & key desk to set up robes and locker keys
• Follow up with Thank You letters and comment cards
• Other duties as assigned.