What are the responsibilities and job description for the Claims Operations Representative position at SAFETY INSURANCE COMPANY?
Job Details
Description
Safety has become one of the leading property and casualty insurance providers in Massachusetts mainly because of our unwavering commitment to independent agents and their customers. Our success is built on a philosophy of offering the highest quality insurance products at competitive rates and providing the best service at all costs.
At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.
Our people are our greatest asset. We believe that a diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. Through our supportive career, educational and family policies, we enable our employees to be their best. Safety employees enjoy a positive environment in our convenient downtown office located in the heart of Boston's financial district.
We recognize the importance of rewarding our team. Along with our competitive salaries, we offer a comprehensive benefits package including medical and dental insurance, 100% matching 401k retirement plan, 100% tuition reimbursement and much, much more!
Summary:
Reporting to a Claims Operations Manager. the Claims Operations Representative assists in ensuring claims across the claims division proceed as expected through the claim lifecycle to improve customer service and mitigate costs. Primary responsibilities include activities related to appraisal and total loss workflows, glass claim workflows, data maintenance and reporting, and process and regulatory compliance.
Duties:
- Monitors claim workflows and identifies or prevents delays.
- Identifies claim scenarios outside expected timeframes and takes appropriate action to resolve.
- Updates and maintains data in various systems.
- Fields inquiries from adjusters, appraisers, and other sources.
- Prepares, validates, and distributes data and reporting.
- Assists with creating procedural communication or explanation to front line adjusting staff.
- Proactively reviews appraisal assignments and resolves problems.
- Processes documentation related to vehicle total loss settlements and salvage.
- Identifies and resolves issues with vehicles during the salvage process.
- Handle workflow issues with glass claims that fall outside normal processing.
- Performs tasks related to monitoring, controls, and workflows on catastrophe claims.
- May participate in testing and validation of system fixes and updates.
- Performs other activities as required.
Qualifications
Qualifications:
- Strong analytical skills and inquisitive problem-solving techniques.
- Technical aptitude.
- An ability to learn and adapt to new information quickly.
- Excellent verbal and written communication skills.
- Strong MS Office skills, specifically MS Excel.
- Ability to interpret technical information and communicate it to business or claim audiences.
- Detail oriented with sound organizational and planning skills.
- Excellent time managements skills with ability to multi-task and prioritize tasks.
- Ability to work effectively individually and in a group setting as a member of a team.
- Experience with Guidewire ClaimsCenter preferred.
- At least 1 year auto claim handling experience or relevant insurance experience.
- Database querying experience, especially with Cognos, a plus.
