What are the responsibilities and job description for the Multi-Line Claims Adjuster position at SAFETY INSURANCE COMPANY?
Job Details
Benefits of Working for Safety
Safety Insurance has become one of the leading property and casualty insurance providers in Massachusetts mainly because of our unwavering commitment to independent agents and their customers. Our success is built on a philosophy of offering the highest quality insurance products at competitive rates and providing the best service at all costs.
Through our supportive career, educational and family policies, we enable our employees to be their best. We respect the balance of work and leisure by offering flexible schedules and a 37.5 hour workweek. Safety employees enjoy a positive environment in our convenient downtown office located in the heart of Boston's financial district.
Along with our competitive salaries, we offer a comprehensive benefits package including medical and dental insurance, 100% matching 401k retirement plan, 100% tuition reimbursement and much, much more!
Job Summary
This position is designed to adjust auto property claims for private passenger and business auto policies. It will also involve handling property damage liability claims from other policy types to include: Homeowners, Business Owners, Commercial Package, Personal and Commercial Umbrella. The adjuster sets up the claim, investigates the accident or loss, determines coverage applicability or exclusions, makes a liability and deductible decision and processes payments along with applying the appropriate surcharge or subrogation demand.
Duties
- sets up claims within either the WMS or EXCEED system from information received via fax, mail or phone call from our agent, insured, claimant or other person
- determines and applies coverage and limits
- gathers information from witnesses, claimants and insureds in order to assess coverage, liability and damages
- ability to handle private passenger and commercial auto property claims in addition to property damage liability claims from Homeowners, Business Owners, Commercial Package, Personal and Commercial Umbrella policies
- uses various software applications and databases to adjust claims
- identifies bailment and subrogation opportunities
- makes liability and deductible decisions and processes payments
- fosters and maintains relationships with agents and policyholders through effective communication and excellent customer service skills
- resolves claim issues with insureds, claimants and attorneys
- applies accurate Massachusetts Standards of Fault or appropriate negligence statutes to establish liability
- judiciously utilizes vendors to assist with investigations, as necessary
- identifies the at-fault party, his/her insurance carrier, if any, and negotiates adverse subrogation claims
- handles small claims lawsuits, including representing Safety at court proceedings
- performs other duties as required
Qualifications
- college degree or commensurate experience required
- 2 years preferred handling personal and commercial lines of insurance
- demonstrated success handling complex auto claims
- licensed in New England states preferred
- superior organization skills and attention to detail required
- customer service experience required
- excellent communication skills required
- ability to work cooperatively within a team environment
