What are the responsibilities and job description for the Billing Representative position at Safety Insurance Group?
Safety Insurance has become one of the leading property and casualty insurance providers in Massachusetts mainly because of our unwavering commitment to independent agents and their customers. Our success is built on a philosophy of offering the highest quality insurance products at competitive rates and providing the best service at all costs.
Through our supportive career, educational and family policies, we enable our employees to be their best. We respect the balance of work and leisure by offering flexible schedules and a 37.5 hour workweek. Safety employees enjoy a positive environment in our convenient downtown office located in the heart of Boston's financial district.
Along with our competitive salaries, we offer a comprehensive benefits package including medical and dental insurance, 100% matching 401k retirement plan, 100% tuition reimbursement and much, much more!
The Billing Representative is the first person that customers interact with when calling Safety Insurance with billing and payment questions. The Billing Representative uses information from the companys database and knowledge of company products and procedures to answer questions.
Duties
Utilize effective listening skills, patience, and empathy to provide the best possible service experience to our callers.
Provides accurate information and assists callers with basic inquiries regarding their billing and policy status.
Adjusts or changes individual payment terms as needed.
Obtains necessary documentation from caller if research is required.
Provides pertinent information to the Billing Analyst for further research on complex billing problems.
Processes special reinstatements for agents as needed.
Facilitates changes to direct bill accounts as needed.
Documents unusual or problematic telephone calls in notepad.
Performs other duties and/or projects as needed or required.
Qualifications
College degree or insurance course work/experience desired.
Previous experience accounting/billing insurance experience desired.
Excellent verbal and written communication skills required.
Detail oriented, able to plan and multitask effectively.
Microsoft Office knowledge a plus.
Ability to work independently and within a team environment.
Exceptional telephone communications and interpersonal skills.
Bilingual in Spanish or Portuguese a plus.
