What are the responsibilities and job description for the Customer Care Representative (CCR) position at Safety Products Inc?
Have a general understanding of distribution and sales.
Create open communication with customers and Field Account Managers so that any changes or impact on customer expectations are timely communicated (i.e. shortages, price or SKU discrepancies, etc.)
Answer incoming calls, emails, and chat that deal with Customers needs and expectations
As customer issues arrive, take ownership of concern(s) and when necessary, coordinate activities with other departments to ensure complete customer satisfaction
Serve as the main point of contact for Field Account Manager for all issues relating to the quote and or order and distribution process.
Process orders and quotes timely and accurately making note of special instructions.
Assist other teammates as required including back up support.
Actively participate in relevant meetings. Be willing to be developed & self-develop.
Identify duplicate and/or inactive customer records for deletion/archiving as necessary.
Update existing database to ensure contacts are relevant & up to date.
E-commerce account set-up, maintenance, chat and follow up.
Possess practical math and reasoning skills.
Hold an above average computer knowledge. Microsoft 365, Excel, Word.
Incorporate our core values, vision & mission.
Job Type: Full-time
Pay: $36,000.00 - $41,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 5 years (Required)
Work Location: In person
Salary : $36,000 - $41,000