Customer Care Representative

Safety Products Inc (SPI) is seeking an experienced Customer Care Representative to join our growing company. SPI is the largest, independently owned, occupational safety distributor in the Southeast United States. Our Mission is “To be a trusted team of people dedicated to providing equipment and resources in a friendly manner because we care about everyone’s safety”. We also operate on our Core Values of Integrity, Leadership, Quality, Respect, Family and Teamwork.

Our product sales are focused on personal protective equipment, first aid and traffic safety products. We sell to general industry, manufacturing, government agencies and the construction market. We have three distribution centers located in Lakeland, Florida - Charlotte, North Carolina – and Memphis, Tennessee. Our Memphis, TN team is where this position is needed.

Customer Care Representative position is responsible for providing excellent customer service and sales support to assigned accounts and all customers of SPI while working in a fast-paced environment. This is done mainly by phone, email and through the internet. The Customer Care Representative position is also responsible for working with an assigned field sales representative to collectively grow business in their territory through sales on the phone, email and internet.

The ideal candidate will have personal values that align with our Core Values and have a desire to work with these values and our mission in mind. They will bring an upbeat, positive attitude and be eager to learn and grow. They will have a practical background in inside sales and customer service.

A successful candidate must be able to:

• Process daily orders from phone calls, email, website and other online sources
• Prepare quotes to prospective and current customers
• Produce outbound call activity for sales growth
• Build a relationship with a client base that you will manage
• Preference will be shown to those that have occupational health & safety experience.

Qualities of a successful candidate: Work in a team environment with a positive attitude

• Operate in a partnership with an outside sales representative
• Possess practical math and good reasoning skills
• Possess good problem-solving skills
• Self-motivate and be goal-oriented with the overall ability to set, pursue and attain achievable goals, regardless of obstacles or circumstances.
• Be Results Oriented with the ability to identify actions necessary to complete tasks and obtain results.
• Be Flexible with the ability to readily modify, respond to and integrate change with minimal personal resistance.

This position will be paid a base salary w/ potential of quarterly bonuses as well as incentive programs throughout the year. SPI provides group health insurance, dental insurance and additional Aflac policies. We also provide an employer matching 401(k) program, and flexible PTO (paid time off) hours.

Job Type: Full-time

Pay: $16.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Computer skills: 2 years (Required)
• Customer service: 4 years (Required)

Work Location: In person

Salary : $17 - $20