What are the responsibilities and job description for the Senior Customer Success Manager- Enterprise (Construction & Manufacturing) position at SafetyCulture?
SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.
We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.
Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.
An awesome opportunity has arisen for a Senior Customer Success Manager to join our team!
You will be responsible for driving success across our highest opportunity accounts in the Construction and Manufacturing industries. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have direct work experience in Construction and / or Manufacturing or a strong track record of managing Enterprise customers in these industries.
Your dedication to our mission and customer centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross functional teams with a focus on driving continuous improvement initiatives.
About you :
- Proven success in a Customer facing role, working with Enterprise level customers or within an Enterprise level organization
- You have a strong track record of exceeding targets in a SaaS, enterprise post-sales environment, proactively driving renewals and expansion opportunities.
- You take a strategic, big-picture approach to customer success, uncovering growth potential and aligning solutions to business goals to drive long-term success.
- Relevant industry experience in Construction and / or Manufacturing or managing Enterprise customers in those industries
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Proactive problem solving skills; able to actively listen, assess challenges, and take action to drive meaningful outcomes
- Experience managing large, complex, high-value projects with multiple stakeholders.
- Thrives in a fast-paced, dynamic environment
How you will spend your time :
Benefits :
We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS : 888-897-7781 or dhs.gov / e-verify
