What are the responsibilities and job description for the Senior Customer Success Manager - Enterprise position at SafetyCulture?
SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give front-line workers a voice and leaders the visibility to make smart decisions to improve safety, quality, and efficiency.
An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
- 10 years of total work experience with at least 5 years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
