Customer Service Representative

SAFEWAZE – CUSTOMER SERVICE REPRESENTATIVE

   We are seeking a Customer Service Representative that will support Safewaze’ s overall growth strategy and development of our U.S. market by delivering top notch service to our customers and processing incoming orders for materials and services. A strong candidate will have a keen eye for detail and be able to multi-task in a busy environment.

THE COMPANY YOU WILL BE JOINING:

• Branded manufacturer and marketer of fall protection equipment.
• #1 player in its market with exceptionally high growth potential.
• Mission-driven: we are committed to providing the highest quality fall protection equipment serving the construction, industrial, solar, wind, tower, energy and general safety markets.
• A division of Canopy Brands, a growing family of trusted at-height brands, providing protection, access, and mobility solutions to commercial and residential markets.

WHAT WE OFFER YOU:

• Competitive Salary with comprehensive benefits. This includes healthcare, 401k matching, vacation, company paid holidays, annual bonus plan based on company performance
• Meaningful autonomy and empowerment in a positive environment that supports development and recognizes achievement.

WHAT THE ROLE DOES:  

• Point of contact for customers in answering routine calls and email inquiries on customer orders to provide information about product pricing and availability and take or enter the order.
• Receives and prepares orders for system entry and enters orders into the system.
• Verify customer order information for correctness, checking it against previously obtained information as necessary.
• Maintains records for delivery dates, inventory and other data related to each transaction.
• Utilizes a database to track orders, update status and notify the customer of changes in the delivery schedule.
• Recommend merchandise or services that will meet customers’ needs.
• Check inventory records to determine availability of requested merchandise.
• Confer with Production, Sales and Shipping personnel to expedite or trace shipments.
• Maintain order records by filling orders and related documents.

THE BACKGROUND THAT FITS:   

• 3 years of proven experience in Customer Service & Order Processing.
• High School diploma required.
• Proficiency in Microsoft Office, specifically Outlook and Excel. Experience working in Microsoft Dynamics 365 preferred but not required.
• Must work well in a busy environment with the ability to multi-task, organize, prioritize, and track details with accuracy.
• Strong communication abilities, both verbal and written. Comfortable interacting directly and professionally with customers and maintaining positive relationships.
• Highly ethical, positive cultural addition, self-motivated.
• Demonstrates Safewaze core values:  Respect, Precision, Urgency, Mastery, Positivity

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Application Question(s):

• What CRM software have you used through your career?

Education:

• High school or equivalent (Required)

Experience:

• Administrative: 3 years (Preferred)
• Microsoft Dynamics 365: 1 year (Preferred)
• Order entry: 3 years (Required)
• Customer relationship management: 3 years (Required)
• Manufacturing: 1 year (Preferred)

Work Location: In person

Salary : $18