What are the responsibilities and job description for the Dining Operations Manager position at Saffron Social?
About us
Spice Hospitality is a small business in Peoria, IL. We are professional, agile and innovative.
Our managers make all the decisions that shape the future of our company. We are looking for talented, energetic and dedicated individuals to lead our management team. The General Manager will be responsible for making strategic business decisions, overseeing the business enterprises and creating new organizational plans. This position requires strong leadership and communication skills, should be self-directed and able to motivate others to help reach set goals.
Responsibilities:
- Manage all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers.
- Executes on all standards through managing and coaching Team Members and Managers.
- Frequently interacts with Guests to ensure they receive a great Guest experience; follow up on any issues and complaints, they may have to ensure Guest Satisfaction.
- Proactively run a shift and anticipate Guest's needs.
- Ensure the restaurant and staff are set up for an outstanding shift.
- Identifies oppurtunities to drive sales, traffic and return visits.
- Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience.
- Identifies and develops high potential Team Members and Managers to fill current and future openings
- Provides ongoing and honest feedback, coaching and development to managers and Team Members.
- Evaluates performance fairly and frequently and holds managers and Team Members accountable to results.
- Creates a safe, clean, and discrimination-free environment for all managers, Team Members, and Guests by ensuring all legal and company standards are met.
- Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests.
- Completes all financial and personnel / payroll related administrative duties in an accurate and timely way, in accordance with company policies and procedures.
- Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices applied where applicable)
- Approves disciplinary actions pertaining to termination.
- Validates inventory per company standards.
- Ensure proper security procedures are in place to protect Team Members, Guests, and Company Assets.
Qualifications:
- Minimum of 2 years of Fine Dining restaurant experience with extensive knowledge
- Possesses business acumen and abililty to manage P&L, budgets, and financial projections and analysis
- Must be capable of performing all functions and meeting all qualification standards for all hourly positions
- Knowledge of POS System to fulfill management functions
- Must be able to walk and stand entire shift
- Frequent bending and stopping required
- Must be able to lift up to 30lbs
- Must be able to read and write in English
- Must be able to hear well amongst loud background noise
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
- Paid training
Shift:
- 10 hour shift
Experience:
- Restaurant management: 2 years (Required)
License/Certification:
- IL Food Manager Certification Exam, ANSI (Preferred)
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $65,000 - $70,000