What are the responsibilities and job description for the Key Account/Customer Service Coordinator position at Safilo USA?
Department: Customer Service / Sales Support
Position: Key Account Coordinator
Responsibilities:
- Primary contact with sales representatives / key account managers.
- Ensure prompt processing and research of email / EDI orders for department stores, licensor boutiques, e-commerce, strategic accounts and Corporate chains.
- Create contracts and manage call-off orders.
- Process manual allocations and deliveries on priority orders as needed.
- Manage open orders and work closely with Sales Delivery to resolve allocation issues and maximize order fulfillment.
- Research and resolve all customer, sales rep, and brand manager inquiries effectively.
- Manage and troubleshoot delivery blocks daily.
- Effective communication directly with key accounts via email and Teams.
- Research and process credits, including markdowns, rebates, and advertising via dispute management tool in SAP.
- Research and resolve disputes regarding customer chargebacks and violations.
- Process consignment fill-up, pick-up, and issue orders.
- Maintain customer sku inforecords and VAS.
- Maintain and update online customer portals.
- Work closely with Commercial, Credit, Sales Delivery, ICT, and the warehouse.
- Perform other duties and assist team members as needed.
Qualifications:
- Eyewear Industry experience required.
- Some college preferred
- Proficient PC Skills (Outlook, Teams, intermediate level in Excel).
- Excellent verbal and written communication skills.
- Willingness to learn new applications.
- Ability to work independently and perform multiple functions.
- SAP experience is preferred.
