Customer service representative

Job Description

Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions.

We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success.

For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

The position will be focal point between customers and sales. This position will maintain a customer relationship by providing the best possible level of support with honest and timely communication.

In order to be successful, this position will work internally to ensure customer order requirement flow down and On Time Delivery Management.

Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, We did that .

• Manage Purchase Orders placement, changes, status requests, and issue resolution.
• Ensure On-Time Delivery of product.
• Maintain and audit customer Line of Balances to ensure accurate order entry.
• Notify customers of potential delays.
• Prepare and present recovery schedules to the customer.
• Support internal and external status and escalation meetings.
• Support customer KPI inputs and management. Identify opportunities for improvement and dispute errors with customers.
• Support customer forecast meetings and discussions. Ensure any adjustments in production requirements are updated in M3 and communicated internally.
• Support On-Site support team requirements for parts and documentation.
• Support purchase order compliance flow down. Coordinate internally to ensure adherence with our purchase order obligations.
• Support Accounts Receivable to communicate and resolve pricing and invoicing discrepancies.
• Prepare and support quotes for parts and components.
• Support Program Management and Account Management activities.
• Manage warranty database.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Complementary Description

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Calculate figures and amounts such as discounts, interest, commissions, & percentages - Basic
• Read, analyze, and interpret technical procedures, or governmental regulations - Basic
• Write reports, business correspondence, work instructions & process - Basic
• Effectively present information and respond to questions from clients, and customers - Basic
• Maintain confidentiality under executed NDAs with specific care for military contracts execution - Basic

Education and / or Experience :

• 2 year certificate from college or technical school or 2 to 3 years of career experience in Customer Service.
• MRP experience a plus.
• Excellent verbal and written communication skills are essential to this position

Job Requirements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will require you to walk around the facility & work at your desk.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is mostly working at a desk / cubicle with moderate noise. Position will be required to walk through the factory to find colleagues who may be on the floor and not at their desks.

Specificity of the job

N / A

Last updated : 2024-11-26