Workstation Specialist I

Job Description

Location : Twinsburg, OH

Summary

The workstation and network support specialist ensures operation and continuity of IT devices related to computer equipment, network and telephony by meeting service level agreements.

Essential Duties and Responsibilities

• Provides Proximity support to end users.
• Solving, analyzing and updating tickets for effective ticket resolution and reporting.
• Resolve incidents and requests per Service Level Agreements.
• Meets monthly targets for Key Performance Indicators (KPI).
• Updates and manages knowledge database.
• Mantains computers inventory up to date.
• Onsite support for wired and wireless configuration.
• Ensure Safran standards related to software baseline and hardware are applied.
• Responsible for managing device configuration (laptops, workstations, printers, etc.), also providing preventive and corrective maintenance.
• Phone system management.
• Communicates clearly in both verbal and written correspondence.
• Follow up with end users and the business on problem resolution.
• Works with Level 3 of support to conduct tests and evaluate different alternatives.
• Interfaces with suppliers to maintain desired functionality, performance and availability in LAN Network.
• Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture.
• Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Knowledge / Skills

Certificates, Licenses, Registrations

Job Requirements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position sits and performs computer work for extended periods of time.

This positions moves computers from production area to IS office for repair.

Performs network cabling when needed

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is an office setting with moderate office noise.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job posting does not constitute a written or implied contract of employment.

This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.

Safran Electrical and Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call : 1 330-321-4172. We will decide on your request for reasonable accommodation on a case-by-case basis.