Regional Account Supervisor

SUMMARY OF JOB PURPOSE: Responsible for the leadership of, and professional development of six to eight aerospace professional in the pursuit of excellent customer support. Ideal candidate will lead their respective area of responsibility through the day-to-day activity of their department in the support of various US based operator customer across five key segments. Key to this will be the ability to coordinate among different internal stakeholders while efficiently processing customer requirements for a profitable and efficient outcome. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Establishes and maintains effective professional relationships with Safran Helicopter Engines USA customers through constant professional communication • Responsible to lead Regional Account Representatives (RAR) Teams effort to meet Customer & Safran's expectations through development, leadership, and monitoring • Works with Teams to identify support department revenue each month • Responsible for working with RARs, MRO & MPS to set shop priority via regular communication • Review of Technical Reports to insure proper comments are recorded and follow through • Assist with coordinating KPI Metrics insuring proper comments are recorded and follow through • Weekly and monthly monitoring & reporting of department indicators • Forecast for assets completions per week/month • What assets were completed each week • TAT/EQE monitoring • OPX2 monitoring • Works with RAR Teams in initiating credits/gestures when required • Creates & maintains work instructions pertaining to the front office (FO) process working with the Methods RAR team • Completes and/or assist with department projects as required • Process and follows-up on customers' purchase orders; including order entry, coordinating shipping, and identifying customers' credit standing • Supervise, prepare and submit quotes for the overhaul and repair of engines, FCUs, HMUs, accessories and piece parts to customers • Work with warranty administrator to submit claims required by customers • Reviews cost and performs margin analysis • Process engine, FCU, and HMU rental analysis • Ensures Field Representatives are kept abreast of any pertinent information • Understands and monitors customer contracts to ensure contract compliance • Pilots and/or prepares responses to NOMAD reports • Responsible for initial & re-occurring training of RAR's • Works with department Director/Manager on any other additional requirements • This position description is not considered all-inclusive and SafranHE USA has the authority to add or delete responsibilities and obligations as necessary to ensure customer satisfaction • The Commercial RAR Supervisor will have a fiduciary responsibility to manage company funds appropriately while traveling on company business • Travel approximately 5-10% domestic and international

Qualifications:

REQUIRED COMPETENCIES – Education / Knowledge / Skills and Abilities • Bachelors' degree (B.A.) or equivalent; or more than 5 years of customer support experience and/or training; Bachelors' degree preferred • English as a primary language; additional language of French or Spanish would be beneficial • Understanding of Turbine engines, Safran Helicopter Engines preferred • Intermediate to Advanced level - Microsoft Office Suite and using Mapics and PRIME • Strong Interpersonal, communication, and organizational skills. Ability to communicate in a clear, concise and understandable manner, listen and provide instructions to employees PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office: • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. • The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. • The noise level in the work environment is usually quiet.