What are the responsibilities and job description for the D365 System Administrator II position at Safran Passenger Innovations?
Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond!
Job Summary:
The D365 System Administrator II is responsible for efficiently managing incoming requests from various departments through a help desk system, with a primary focus on Dynamics D365 F&O. This role serves as a key liaison between internal stakeholders, Dynamics resources, and external consultants to ensure effective communication and resolution of issues. The individual in this position is expected to handle level 1 support tickets, applying their expertise to make necessary changes within Dynamics D365, such as managing permissions, resolving access issues, and addressing other technical challenges.
Duties and Responsibilities:
- Handle incoming requests from stakeholders through a help desk system, ensuring timely resolution.
- Act as a bridge between internal teams, Dynamics D365 resources, and external consultants to facilitate communication and collaboration.
- Regularly update stakeholders on the status of requests and projects.
- Work with stakeholders to understand their needs and translate them into system specifications for Dynamics D365 F&O.
- Address level 1 tickets by making necessary changes within Dynamics D365 F&O, including permissions, access issues, and other operational tasks
- Manage code deployment across multiple instances of Dynamics D365 F&O with external suppliers
- Work closely with IT, developers, and end-users to ensure technical solutions meet business needs
- Plan and execute tasks to meet deadlines, adapting as needed to changing priorities.
- Create user documentation and provide training on new system features.
- Keep up with industry trends and technical developments to improve system functionality.
- Perform other systems administrator related tasks as assigned
Requirements
- Bachelor’s Degree in a related field or equivalent experience
- 3-6 years of experience in system administration or a similar role
- Proficiency in Dynamics 365 F&O system administration
- Basic knowledge of Azure services and Azure DevOps
- Familiarity with Microsoft Office, including PowerBI
- Strong troubleshooting skills and experience with technical support
- Excellent communication and collaboration abilities to work with various stakeholders and external consultants
Benefits
The starting pay range for this position is $98,000 to $125,000 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.
In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:
- A home allowance to elevate your home workspace
- Discretionary bonus program
- Future financial security with a 401(k) program with company match
- Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
- Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off
Salary : $98,000 - $125,000
