What are the responsibilities and job description for the Aftermarket Operations Specialist position at Safran?
Job Description
1.0Summary of Job Purpose : Performs the role of support administrator responsible for order planning and execution for the Customer Support Organization, quoting prices and communicating availability of spares, tooling, rentals, exchanges and repairs. This role is customer facing and directly liaises with the Customer (airframers and operators), Customer Support team and many internal Safran teams such as procurement. The Customer Support Representative reviews customer purchase orders for correctness, enters the order, acknowledges purchase orders and tracks the status of customer open orders.
Primary Customer point of contact for sales orders, handling initial inquiries, quotes, proposals, order entry, order tracking, and schedule logistics.
In addition, the Customer Support Representative supports buying functions by monitoring supplier performance, preparing reports for supplier performance and creating delivery schedules.
2.0Essential Duties and Responsibilities :
- Ensure validity and accuracy of the commercial conditions requested by the customer.
- Communicate regularly and proactively with customers providing them with order acknowledgement, spares and repair quotes, order and shipment status.
- Track and manage all sales orders in SAP, customer portals, and internal reporting tools
- Work collaboratively with the customer, suppliers and the internal organization keeping all parties informed of delivery schedule, logistics challenges, etc.
- Adjudicate timely all customer warranty claims
- Support provisioning and timely ordering of spare parts and their replenishment to meet in service parts requirements.
- Invoice customer upon shipment of hardware and work with Finance on Account Receivables.
- Acknowledge receipt of any request or question and ensure that an answer is given in a timely manner.
- Ensures export control processes are being followed for this position.
- Demonstrates a proactive nature and ownership of all aspects of the Customer Support Representative position and processes.
- Excellent interpersonal skills with good relationship building skills
- Ability to multi task, problem solve, proactive with good presentation skills and self-initiative
- Work with company's buyers and Quality personnel to obtain timely and relevant information from suppliers concerning new or repair products and / or service specifications, price, delivery dates, etc.
- Monitors supplier performance, prepares reports and other records pertaining to the items or service purchased, cost, delivery, product or service performance, supplier performance and / or inventories, as applicable. Support Internal Quality and Logistic departments in case of supplier non-performance
- Able to suggest improvements to and modifications of existing procedures, processes and process flow maps. Actively participate in continuous improvement initiatives.
Complementary Description
3.0Required Competencies; Education / Knowledge / Skills and Abilities :
4.0Physical Requirements :
Additional Information :
The scope of the job may change as necessitated by bus
