Director, Program Support Services

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

In the role of Director, Program Support Services you'll play a pivotal part on our Programs team. he Director, Program Support and Services is responsible for the performance and P&L of the aftermarket and aftersales of large complex programs or multiple smaller programs. The Director, Program Support and Services will have direct responsibility for their very large complex programs, and/or will have responsibility for the Program Managers that report to them. This role is responsible for maintaining and improving customer satisfaction, driving programs to meet its financial goals, and ensuring the reporting team is staffed and supported to meet program goals. The Director, Program Support and Services reports to the Vice President / General Manager of the site.

This position contributes to our vision by:

• Responsible and Accountable of the Programs under their leadership, including the P&L
• Reviews the customer contract and ensures compliance
• Drives improvements to customer satisfaction
• Monitors and drives On-Time Delivery (OTD) performance to meet or exceed site targets
• Uses KPIs to ensure timely customer feedback on all responsible programs
• Drives Programs to meet financial goals
• Strategically manages team members and programs
• Meets or exceeds yearly committed budget goals
• Optimizes inventory to maximize customer support capabilities
• Provides fiscal year inputs for both short and long term (5 year) time frames
• Supports the S&OP meetings and overall process to ensure organization is aware of program needs
• Acts as Key Point of Escalation for all customer accounts
• Acts as Voice of the Customer (VoC) to all internal stakeholders (including outside of the limits of the BU)
• Communicates to customers the commitments of the BU when necessary
• Prepares and executes program progress reviews and executive level presentations as needed
• Successfully manages and resolves difficult or emotional customer situations
• Oversees entry into service plans for new products or new major customer contracts.
• Acts as Representative to Customers (Airframers, Airlines / Operators, others)
• Participates actively to the preparation of Conferences, Shows and other major events from the industry
• Present the Company during such events and in front or large audiences
• Assists and Supports the Program Manager to prepare, and attend management level meetings at our main Customers

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Discover Safran Cabin through our videos: Safran Cabin (safran-group.com)

• Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
• Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub – Employee Discounts & Rewards Marketplace for consumer products/services and more!
• Management roles may be eligible for a bonus in accordance with the terms of the applicable incentive plan.(Bonus eligible positions only)

The expected salary range for this position is between $128,110 - $201,310 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.

Across all team members, we are looking for the following attributes:

• Team oriented
• Process focused
• Open & honest communication
• Quality minded
• Ability to persevere and honor commitments
• Recognizes success
• Executes with urgency
• Creates solutions
• Customer focused in everything we do

Qualifications:
Education: Bachelor's degree required
Experience:

• Typically requires 10-12 years of program management experience in an aerospace environment
• Experience with lean principles and continuous improvement.
• Expert knowledge of program management methodologies and proven ability to manage programs.

Computer Skills:

• Proficient with MS Project and Microsoft Office (Word, Excel, PowerPoint)

Other Skills:

• Excellent communication skills, both verbal and written.
• Ability to build and maintain effective relationships, ability to analyze & summarize information, financial acumen
• Strong leadership and organizational skills
• Demonstrated ability to handle multiple projects and assignments with attention to detail
• Strong problem solving and organization skills

Additional Preferred Skills: (not required)

• Project Management certification (PMI, PMP, etc.)
• Degree in engineering
• Experience in Product Support or Aftermarket Services
• Experience with LEAN principles and continuous improvement