Field Service Technician II

Job description

As a member of Safran Seats, you contribute to providing over one million seats to airlines worldwide, ensuring superior quality, comfort, and innovation. Your role involves collaborating with a team to develop high-value solutions for passengers and crews. Safran is one of the few OEMs offering a comprehensive range of passenger seats, from economy to first class, allowing you to take pride in creating impressive seating options for various needs.

(NOTE: THIS POSITION IS LOCATED IN CHARLESTON, SOUTH CAROINA)

Objective:
The Field Service Technician II provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France and Great Britain. The team of Field Service Technicians provides assistance to Air Framer / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all built Aircraft with Safran Seats product. All rework preformed at the Air Framer must adhere to Safran Seats drawings, specifications and specific rework instructions. This position will work under general supervision and reports to the OSS Manager on a daily basis. This position handles moderately complex issues and problems, and refers more highly complex issues to higher-level technicians

Complementary description

1. Main Function Responsibilities:

A) Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft.
B) Replace/troubleshoot faulty electronic components and other damaged parts, adjusting misaligned panels / trim pieces, provide assistance to the Air Framer seat installation team and other miscellaneous tasks given.
C) Sustains a high-quality level of workmanship at all times.
D) Responds promptly to all communication (telephone, etc.) with Air Framer personnel and customers.
E) Maintain a good rapport with Air Framer personnel and customers.
F) Follow Safran /Air Framer safety guidelines or processes established by the organization at all times.
G) Submits accurate part order requests and understands the POA / SOA process at Air Framer / Safran.
H) Responsible for driving company van and other technicians safely around Air Framer/Safran Facilities.
I) Attend Safran daily standup/tie-in meeting.
J) Adhere to Air Framer /Safran training requirements that relate to Flight line, Safety and other course overviews throughout the year.
K) Coordinate verbally with QA's, Engineers, Lead's, Technicians and other key Air Framer / Safran personnel on a daily basis.
L) Performs other duties as assigned.

Job requirements

2. Education & Qualification:

A) High School Diploma or equivalent required. Associates Degree in a related technical field preferred.

Work Experience - Technical knowledge:

B) At least 2 years of Field Service experience related to troubleshooting and repairs required.

Professional Skills:

C) Natural mechanical ability with hand and power tools
D) Basic working knowledge of CMM's, Engineering Drawing's and other technical documents.
E) Basic computer knowledge and have some familiarity with MS office applications.
F) Proficient using smart phones / tablets on a daily basis to send emails, pictures and other applications.
G) Valid driver's license and the ability to obtain a passport.

Behavioral Skills:

H) Ability to work efficiently under stressful situations.
I) Follows instructions and complete jobs in a timely manner.
J) Customer service is essential for this job and the employee must have excellent communication skills, verbally and handwritten.
K) Must have the availability to work various hours, after hours and weekend as needed.
L) Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day.
M) Willing to travel to other Air Framer FALs in other state and other international Safran sites on some occasion.
N) Must have the ability to generate written communication and to operate required office equipment.
O) Ability to read and review written communication.
P) Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

Desirable Aspects:

Q) Hands on electrical troubleshooting knowledge i.e. testing voltage and continuity.
R) Demonstrated participation in continuous improvement efforts.
S) Clear written and verbal communication.

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Specificity of the job

International and/or Domestic travel required; Approximately 2-4 weeks per year