What are the responsibilities and job description for the Program Support Manager position at Safran?
Job description
The position is responsible for supporting the planning, development, and execution of the company's aftermarket support programs and services. This position plans, coordinates, and monitors the financial and technical performance of SEDA aftermarket programs and interacts with internal customers to ensure the success of all assigned programs.
Essential Duties and Responsibilities:
- Represents support and services in program team (IPT) and convey the voice of the program within the support and services teams.
- Ensure the operations and economic performance of the product line through several contracts (P&L accountability) of the assign portfolio
- Manages all cross-functional activities of the product line
- Monitor family of products and provide status reports to ensure that negative trends which may impact operation are identified and addressed.
- Works directly with internal customers regarding program status, addressing needs and resolving issues.
- Analyze and arrive at the root cause for program performance issues, recommending problem-solving solutions.
- Work with operations to coordinate priorities as needed.
- Organize, coordinate and direct the management and allocation of spares to support contracts.
- Assists in the preparation of proposals, plans, specifications, and financial conditions of contracts.
- Tracks and monitors labor, material, overhead, and other costs related to programs.
- Identifies and monitors risks and develops risk mitigation strategies.
- Prepares program management reviews (IPT), management progress reports, and presentations.
- Responsible to lead Entry in Service to add new capability, as required.
- Oversee the development of forecasts, and projections related to assigned portfolio.
- Interface with QC and Engineering to ensure compliance with service bulletins as necessary.
- Interface with Program Support across all SEDA and SED entities to coordinate and align on activities and program improvements.
- Define, implement and perpetuate aftermarket strategies throughout the product lifecycle from S0 to S12 (major milestones in S3, S8 and S11) – Prompt
- Develop and implement initiatives to improve performance, reliability, and efficiency.
- Ensure customer satisfaction through the product line
- Other duties and projects as assigned.
Complementary description
- Up to 25% travel may be required
- This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. Persons as a U.S. Citizen, U.S. Permanent Resident (i.e. green card holder), political asylee or refugee.
Job requirements
- Four-year degree, or the equivalent combination of education and experience.
- 5 years' experience in program or operations management.
- Experience in program management using the principles and tools for measuring project/program success.
- Proficiency with Microsoft Office.
- Strong leadership and management skills.
- Excellent verbal and written communication, interpersonal, and customer service skills.
- Strong working knowledge of avionics and avionic components to include repair schemes and capabilities.
- Ability to read and understand Component Maintenance Manuals and other technical documentation.
- Strong working knowledge of SAP and Microsoft Office.
Leadership skills / Management skills / Personal skills:
- Experience working in a cross-functional setting, preferable in a support role.
- Able to develop and maintain effective relationships with internal and external stakeholders.
- Dynamic and mature personality, able to oversee multiple tasks, prioritizing as required.
Physical Requirements :
Lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like files, ledgers, and small tools. Involves sitting, a certain amount of walking and standing may occasionally be necessary in carrying out job duties.
Specificity of the job
Up to 25% travel may be required
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
Safran Electronics & Defense is an international company with over 12,000 employees. They mobilize their expertise and team spirit to design high-tech solutions in the aerospace, defense, and space industries. By combining human and technological intelligence, the company develops products and services to help civilian and military players observe, decide and guide on land, at sea, in the sky, and space. And thus contribute to a safer world.
Bachelor's Degree
More than 5 years
