Sales Order Specialist 2

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

1. Occupational Summary (Position Objective & Authorities)

Objective:
The Sales Order Specialist is responsible for the administration of the company backlog (e.g. order book) OE (Orgininal Equipment), NRE (Non-Recurring Engineering) and Kits (Aftermarket) orders while working closely with Program Management and Sales. The Sales order specialist works under general supervision but has the authorization to enter and maintain orders as part of their job responsibility.


2. Main Function Responsibilities

A) Maintenance of Backlog and Program Records:

• External customer sales order entry and maintenance from purchase orders, customer forecasts, and new awards. Ensure Purchase Order receipt and request updates if necessary from external customers while working in conjunction with Sales and Marketing Managers and Program Managers
• Review Purchase Orders per the Sales Contract for accuracy and process Purchase Order Acknowledgement.
• Assist with management of existing programs by communicating directly with the external customer. (i.e., Purchase Order Requests, , communicate required pricing adjustments, respond to customer inquiries, etc.)

B) Record Retention:

• Retention of electronic records for Purchase Order and electronic Customer Order retention for external customers.
• Create and maintain a backlog spreadsheet for each program.
• Set up and maintain file system for retention of original Purchase Orders per Sales Order Specialist Guideline.
• Records retention per guidelines in Safran Seats USA Quality Assurance Policy.

C) Reports:

• Maintain Individual Backlog report in MRP System.
• Maintain Customer Order Cleanup files as required.
• Review and maintain daily, weekly and monthly reports.
• Prepare and post team key performance indicators as required.

D) Meetings (as required):

• Participate in customer related teleconferences meetings as required
• Conduct weekly backlog status reviews with each Program Manager for the appropriate customers, as needed.
• To be the interface between the sales managers and programs and transmit any necessary data.

E) Regular attendance in Department team meetings to provide up to date information. Request for Quotes (RFQ):

• Assist the Program Manager or Sales Manager with identifying any clarifications or exceptions to the customer's inquiry, and communicate RFQ discrepancies as needed.

F) Customer Communication (email and telephone):

• Read, understand, maintain and file daily email traffic.
• File and assist with all customer correspondence.
• Respond to customer requests as needed.
• Advise status of customer orders.
• Simple Purchase Order requests / updates from Customers.

G) Accounting

H) Demand Change Authorization

• Support and lead, as necessary, a weekly Demand Change Authorization (DCA) review with Sales, Program Management and Master Scheduling to accept or reject OEM/Customer requests for on dock date changes.

I) Documentation:

• Document/update the Sales Order team processes/procedures as requested
• Assist in research of customers past due invoices as requested by Accounts Receivable.
• Process Credit Memo Request (CMRs) as required.
• To be the focal point for the payment terms negotiated for any credit following analysis made by customer accounting.
• Other duties as determined or assigned by the Supervisor or Manager.

3. Qualification Requirements

A. Education & Qualification-

• Associate Degree in Business or related field is required; or three (3) years of experience supporting sales, marketing or customer relations, in lieu of degree.
• Bachelor Degree in Business or related field is preferred.

B. Work Experience - Technical knowledge-

• Experience in a customer related area or proven ability to work well with customers required with at least 3 years in Sales Order specialist or Customer Service Representative role handling order intake and customer relations required.

C. Professional Skills-

• Must be proficient in the operation of office computers.
• Must have intermediate level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.).
• Must have the ability to generate written communication and to operate required office equipment.
• Ability to read and review written communication.
• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

D. Behavioral Skills-

• Must have ability to efficiently perform multiple tasks simultaneously.
• Must be able to interface with all departments within the company, as well as multi-cultural outside customers.
• Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Must be able to work extended hours as needed.

E. Desirable Aspects-

• Knowledge and understanding of an MRP system.
• MAPICs/PowerLink Experience.

4. Travel-

• International and/or Domestic travel required; 5%.

SAFRAN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.