What are the responsibilities and job description for the Workstation Specialist I position at Safran?
Job description
Location: Twinsburg, OH
Summary
The workstation and network support specialist ensures operation and continuity of IT devices related to computer equipment, network and telephony by meeting service level agreements.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Summary
The workstation and network support specialist ensures operation and continuity of IT devices related to computer equipment, network and telephony by meeting service level agreements.
Essential Duties and Responsibilities
- Provides Proximity support to end users.
- Solving, analyzing and updating tickets for effective ticket resolution and reporting.
- Resolve incidents and requests per Service Level Agreements.
- Meets monthly targets for Key Performance Indicators (KPI).
- Updates and manages knowledge database.
- Mantains computers inventory up to date.
- Onsite support for wired and wireless configuration.
- Ensure Safran standards related to software baseline and hardware are applied.
- Responsible for managing device configuration (laptops, workstations, printers, etc.), also providing preventive and corrective maintenance.
- Phone system management.
- Communicates clearly in both verbal and written correspondence.
- Follow up with end users and the business on problem resolution.
- Works with Level 3 of support to conduct tests and evaluate different alternatives.
- Interfaces with suppliers to maintain desired functionality, performance and availability in LAN Network.
- Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture.
- Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Bachelor's degree in Computer Science or Related Field with Five (5) years' of IT/IS experience or 9 years' of IT/IS experience
- Negotiation - Advanced
- Written & Spoken English - Advanced
- Troubleshooting – Advanced
- Windows operating systems – Advanced
- Computer spare parts replacement
- Network basic troubleshooting
- Computer imaging
- Ticketing System
- CompTIA A (preferred)
- CompTIA Network (preferred)
- CompTIA Security (preferred)
- ITIL Foundations (preferred)
Job requirements
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position sits and performs computer work for extended periods of time.
This positions moves computers from production area to IS office for repair.
Performs network cabling when needed
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is an office setting with moderate office noise.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job posting does not constitute a written or implied contract of employment.
This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.
This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.
Safran Electrical and Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: 1 330-321-4172. We will decide on your request for reasonable accommodation on a case-by-case basis.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position sits and performs computer work for extended periods of time.
This positions moves computers from production area to IS office for repair.
Performs network cabling when needed
- Able to lift up to 35lbs on our own.
- Must be able to bend or squat to reach IT equipment above or below desk.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is an office setting with moderate office noise.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job posting does not constitute a written or implied contract of employment.
This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.
This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.
Safran Electrical and Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: 1 330-321-4172. We will decide on your request for reasonable accommodation on a case-by-case basis.
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. It is a key player in the equipment electrification & in the electric and hybrid propulsion sector. Mastering the on-board energy system, the company designs and provides modular, innovative and optimized architectures and solutions.
Bachelor's Degree
More than 5 years
