What are the responsibilities and job description for the Customer Service Representative - Entry Level position at Saga?
As an Entry-Level Customer Service Representative, you'll be the first point of contact for our clients' customers, providing exceptional service while facilitating sales presentations and guiding them through the enrollment process. Your role is crucial in ensuring a seamless experience for customers on behalf of our clients, from the initial interaction to the final enrollment. You'll support our sales team by presenting product information, addressing customer inquiries, and assisting with paperwork and follow-up tasks to secure their commitment.
Responsibilities:
- Conduct thorough needs assessments to understand customer requirements and provide appropriate product/service recommendations
- Develop a deep understanding of our products/services to effectively communicate their benefits and value to customers.
- Prepare and deliver compelling sales presentations and demonstrations to showcase how our offerings meet customer needs.
- Address and resolve customer inquiries and issues with professionalism and empathy, ensuring a positive experience.
- Track and report on sales activities, customer interactions, and performance metrics to monitor progress and identify areas for improvement.
- Work closely with the sales team and other departments to align strategies and achieve company objectives.
Preferred Skills:
- Strong verbal and written communication abilities to effectively present information, answer questions, and interact with customers.
- A friendly and professional demeanor with a focus on providing excellent service and addressing customer needs and concerns.
- Basic understanding of sales techniques and the ability to assist in presenting products and services to customers.
- Ability to manage multiple tasks, such as facilitating presentations and handling enrollment paperwork, in an organized manner.
- Aptitude for resolving customer issues and providing solutions that enhance their experience.
Experience:
- Previous experience in a customer service role is a plus but not required; enthusiasm and a willingness to learn are key.
- Any experience in a sales environment or with sales presentations is beneficial, though not mandatory.
- A high school diploma or equivalent is typically required; additional coursework or certifications related to customer service or sales can be an asset.
- Experience working in a team setting is preferred, showcasing the ability to collaborate and contribute to a positive work environment.
Job Type: Full-time
Pay: $700.00 - $1,600.00 per week
Benefits:
- Professional development assistance
Compensation Package:
- Bonus opportunities
- Commission only
- Commission pay
- Performance bonus
- Uncapped commission
- Weekly bonus
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Albuquerque, NM: Relocate before starting work (Required)
Work Location: In person
Salary : $700 - $1,600
