CAPA Coordinator

Job Description: Oversight of all CAPA (Corrective And Preventative Action) activities with limited guidance/supervision. Must be a self-starter that is well organized, has excellent follow through, strong communication (written and verbal), understands basic problem-solving methodologies, detail oriented, able to collaborate, work in a fast-paced environment and meet strict deadlines. Outside candidates will be considered.

General description of duties:

· Lead all CAPA activities from start to completion

· Formulate timely corrective action reports (8D)

· Document and archive all CAPA activity

· Track open items including owners, due dates and status

· Collaborate with internal team members on root cause analysis, action items and timing compliance

· Ensure timely resolutions within customer guidelines

· Request deadline extensions in advance if needed

· Communicate with customers regarding Sage compliance, issues and tracking clean points

· Monitor effectiveness of corrective actions and monitor repeat issues

· Create and publish metrics to ensure company visibility regarding customer complaint quantities and status

· Prepare/present presentations for customer on sample analysis and feedback

· Lead containment activity for all customer complaints within 24 hours of notification

· Portal maintenance and submissions

· Customer communication as needed

· All other duties as needed/directed by supervisor

Requirements and qualifications:

· Participate in all aspects of the Sage Safety Process

· Requires both desk and plant time

• Ability to communicate with all areas of the company and with outside customers

· Excellent verbal and written communication skills

· Ability to work as an individual and part of a cross functional team

· Self-starter with demonstrated time management skills

· Working knowledge of JOMAR ERP system preferred/ability to learn

· Working knowledge of basic computer skills (Word, Excel, etc)

· Working knowledge of courier services (FEDEX, UPS, DHL)

· Quality assurance experience preferred

• Customer service experience preferred in a manufacturing setting
• Participate/Lead daily and weekly calls with both internal/external customers and team members
• Weekend/evening work as needed to meet deadlines

Job Type: Full-time

Pay: $19.59 - $26.78 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you available to work during weekends/evenings as needed?

Ability to Commute:

• Spartanburg, SC 29303 (Required)

Work Location: In person

Salary : $20 - $27