What are the responsibilities and job description for the Office & Operations Lead position at Sage Eldercare Solutions?
Want a meaningful career where you can make a difference in people's lives? We're on a mission to provide the best care and quality of life for older adults - and we need your energy, skills and creativity!
At Sage Eldercare Solutions, we're setting the standard for excellence in senior care. Forget stuffy offices and rigid rules - we're a fast-paced, close-knit group who support each other and get creative to help create the best outcomes for our clients.
Since 2001 we've made it our goal to enhance quality of life through understanding clients' unique needs. Our team of nurses, social workers, and gerontologists act as advocates, counselors, and problem solvers to address physical, social, and emotional well-being. We have art, music and recreational therapists who enrich the quality of our clients lives. And we have care providers who bring amazing passion and attention to detail to their work along with a team of dedicated home care managers who support them and help them shine.
About the Team: You'll be joining a team of three, deeply integrated with all service areas of Sage Eldercare Solutions. Our team is heart-driven and passionate about both the quality of life we provide to employees and the excellence in the work we do. As the face of Sage, you'll play a pivotal role in shaping both client and employee experiences.
What You'll Do:
Client Experience & Office Management
- Serve as the welcoming face of Sage, managing reception and ensuring exceptional client experiences
- Handle new client inquiries and initial intake processes through Hubspot
- Coordinate with care management team on client documentation and licensing
Operations & Systems Management
- Oversee office operations, including facility management and safety protocols
- Manage vendor relationships and maintain service contracts
- Coordinate technology systems and software implementations
- Partner with leadership on budget management and financial processes
Employee Experience & Event Planning
- Lead company-wide event planning and coordination
- Manage employee recognition programs and special initiatives
- Support new hire onboarding and facilitate administrative orientation
- Maintain company calendars and coordinate team meetings
- Collaborate with and support People Ops Lead on people programs & initiatives
Administrative Leadership
- Manage office supplies, equipment, and vendor relationships
- Oversee documentation processes and maintain policy updates
- Coordinate communications systems and technology resources
- Support special projects
Who You Are:
- A natural relationship builder with 3 years of administrative or operations experience
- Extremely detail-oriented with strong project management capabilities
- Tech-savvy with proficiency in Google Workspace, Hubspot, and the ability to learn new systems quickly
- An exceptional communicator with strong written and verbal skills
- Someone who thrives in a fast-paced environment and can manage multiple priorities
- A problem-solver who takes initiative and thinks creatively
- Passionate about making a difference in the lives of older adults and their families
Why Sage?
- We are living our mission and are creating great outcomes for clients every day
- We focus on quality of life for our clients AND our employees - emphasizing work-life balance and wellbeing
- We’re a forward-thinking organization that values your creativity and innovation
- We have a supportive, inclusive culture that embraces diverse perspectives and celebrates authenticity
- We offer professional growth through continuing education funds, mentorship, and promotion opportunities
- A few of our benefits include PTO and paid holidays, health insurance (medical, dental, and vision), 401(k) employer match, and an annual bonus when the company goals are met.
Sage Eldercare Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Let's do work that matters! Apply now and join our ambitious efforts to provide the best possible quality of care and quality of life for our clients.
