Reservations Coordinator: Hotel Landing

The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy.

Working at Hotel Landing is a whole different experience. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and to each other.

We seek the best hospitality professionals. Achievers and leaders. Passionate, highly competitive and exceptional people. In return, we provide every team member with unparalleled opportunities to exercise their responsibility and integrity, while growing themselves and building a valuable and rewarding career!

Handle all telephone inquiries and reservations to provide efficient, accurate and courteous reservation services and telephone solicitations while maintaining on-going communications with group sales and the front desk on room status. Responsible for maximizing revenues and meeting annual budget.

• Answer the telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately, using the hotel's selling strategy and segmenting reservations into the appropriate category.
• Track denials, demand and forecast information on a daily basis.
• Maintain accurate records for guaranteed no-shows, cancellations, advance deposits, occupancy and history information.
• Respond to telephone inquiries and reservation requests by explaining product and service options in order to sell rooms. Gathers needed information from customer in order to confirm reservation.
• Promotes the hotel and its services in order to capture customers and increase revenues.
• Operate reservations system by entering and accessing data in order to provide callers with accurate hotel information.
• Accommodate and document special requests from guests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Communicate information regarding designated VIP reservations.
• Input and access data in the reservation system.
• Respond to challenges in accommodating rooming requests by communicating with appropriate individuals or departments.
• Oversee accuracy of room blocks and reservations and monitor the progress of all room blocks.
• Input group rooming lists using reservation systems.
• Revise room blocks to maintain the required number of available rooms.
• Keep organized files of all groups.
• Set up proper billing accounts according to accounting policies.
• Follow all company policies and procedures regarding appearance and confidentiality.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs and assist individuals with disabilities.
• Prepare, review and distribute written documents accurately and completely.
• Develop and maintain positive working relationships with others and support team goals.
• All other duties as assigned, requested or deemed necessary by management.
  
  
  

Education/Formal Training

High School diploma or equivalent. Further education is desirable.

Experience

Must have one to two years of hotel front office and/or reservations experience.

Knowledge/Skills

• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests.
• Ability to operate computer reservations systems.
• Must have the ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
• Must be able to use tact and understanding when dealing with demanding or unpleasant customers.
• Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time
  
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to take reservations over phones.
• Ability to read computer screens and relay information to guests.
• Ability to negotiate, convince, sell and influence.
• Excellent comprehension and literacy required to read and understand computer screen, reports, etc
  
  
  

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

The Perks

• Sage Hotel & Restaurant Discounts across the US
• Paid vacation, sick and holiday pay
• Medical, Vision, Dental Insurance
• 401k
• Convenient Location
• Free Shift Meal
  
  
  

USD $26.00 - USD $28.00 /Hr.