What are the responsibilities and job description for the IT IS_CNS_Contact Center_Cisco position at Sage IT INC?
Role Description : Contact center Technology Solutions Lead Competencies : IT IS_CNS_Contact Center_Cisco Experience (Years) : 8-10 Essential Skills : 10 yrs. in the contact centre domain with a variety of technologies and contexts (e.g. Telephony, call recording, routing, reporting, IVR, CTI, IPT, WFM etc 5 yrs. experience with Cisco Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM), 3 yrs. in planning and development of large contact centre infrastructure including design, integration, deployment, and upgrading, Broad network exposure : routing, switching, VOIP, MPLS, SIP, etc. (ideal), Desirable Skills : The applicant must possess : Very strong knowledge of Cisco s contact centre infrastructure products and technologies (e.g. UCCE, CUCM, CVP, etc Strong knowledge in the contact center domain and the multiple products / features available on the market (forecasting tools, call recording, dialers, etc) Good knowledge of the various communications protocols, such as TCP-IP, Ethernet and routing protocols Good knowledge of Windows server / PC environments (Active Directory, DNS, DHCP, backup tools) Strong understanding of broader network, security, and enterprise implications of the contact centre design,
