What are the responsibilities and job description for the Data Operations Lead - Production Support position at SAGE IT?
Role: Data Operations Lead
Location: Chicago IL (Onsite)
Hire: Full Time
Required skills:
- Experience in working on Application production support engagements
- L1, L2 and L3 support
- SLA & Metrics management in application production support projects
- Incident Management, Service Request Management, Problem Management which covers IT service management
- Expertise in ITIL processes
- Production support ticket management
- Continuous Service improvements
Job Description
Data Operations Lead
We are looking for a passionate and experienced Operations Lead to join our team. You will play a key role in leading and managing our Data operations and managed services support engagement, ensuring efficient and effective delivery of services.
Qualifications:
- Overall experience of 15 years.
- 10-12 years of experience in a similar operational leadership role.
- Proven experience in Operational Delivery Management and Data Operations leadership.
- Proven track record of leading and motivating teams to achieve challenging goals.
- Excellent communication, collaboration, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Experience working with data integration and business intelligence tools (Azure ADF, SSIS, Talend, Profisee, SSRS, Power BI, Tableau, and Qlik).
- Experience with ITIL service management principles and methodologies.
- Understanding of Service Management process of Incident, Problem and change
- Should be good team player and experience in handling remote teams spread across geographies.