Demo

Data Operations Lead - Production Support

SAGE IT
Chicago, IL Full Time
POSTED ON 1/16/2025 CLOSED ON 2/13/2025

What are the responsibilities and job description for the Data Operations Lead - Production Support position at SAGE IT?

Role: Data Operations Lead

Location: Chicago IL (Onsite)

Hire: Full Time


Required skills:

  1. Experience in working on Application production support engagements
  2. L1, L2 and L3 support
  3. SLA & Metrics management in application production support projects
  4. Incident Management, Service Request Management, Problem Management which covers IT service management
  5. Expertise in ITIL processes
  6. Production support ticket management
  7. Continuous Service improvements


Job Description

Data Operations Lead

We are looking for a passionate and experienced Operations Lead to join our team. You will play a key role in leading and managing our Data operations and managed services support engagement, ensuring efficient and effective delivery of services.

Qualifications:

  • Overall experience of 15 years.
  • 10-12 years of experience in a similar operational leadership role.
  • Proven experience in Operational Delivery Management and Data Operations leadership.
  • Proven track record of leading and motivating teams to achieve challenging goals.
  • Excellent communication, collaboration, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Experience working with data integration and business intelligence tools (Azure ADF, SSIS, Talend, Profisee, SSRS, Power BI, Tableau, and Qlik).
  • Experience with ITIL service management principles and methodologies.
  • Understanding of Service Management process of Incident, Problem and change
  • Should be good team player and experience in handling remote teams spread across geographies.
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