Demo

Spa Concierge Woodhouse Spa

Sage Solutions Group
Detroit, MI Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 6/26/2025

What We Are Looking For:

Our client is seeking a self-starting Spa Concierge responsible for welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa on a daily basis. 

What You Will Be Doing:

  • Answer phones; Greet and welcome each guest who enters the spa
  • Provide beverages, neck buddies, and other amenities to the guests
  • Prepare the guests for services by assisting them to the dressing room, getting them a robe, and explaining the flow procedure
  • Provide guests with necessary paperwork for applicable services
  • Schedule appointments using management software
  • Maintain organization of changing lounges, quite room, service areas, etc.
  • Confirm appointments daily for the next business day
  • Prepare and of sale gift card; Recommend and sale of retail products
  • Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards; Prepare guest folders and work tickets
  • File complete guest folders; Assist Coordinator with duties
  • Ensure laundry services are completed daily
  • Protect the WOODHOUSE brand; Assist in the marketing and promoting of spa
  • Abide by the protocols set forth by THE WOODHOUSE SPAS CORPORATION

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