What are the responsibilities and job description for the Wellness Guide position at Sage + Sound?
What We’re Looking For:
We are looking for health and wellness enthusiasts who are passionate about delivering an exceptional guest experience to our customers. Whether you’re a skincare junkie, daily meditator, self-care aficionado or you’re as obsessed as we are with helping people explore ways to feel and function better each day, come join our team to help guide customers on their unique wellness journey! We currently have openings for part-time, full-time and lead/keyholder roles. Here are some of the qualities we look for in our people:
“Good days” people – relentlessly positive, service-minded and always looking for ways to make someone’s day better.
Confident communicators – you know customer service (like wellness) isn’t one-size-fits-all. You make things easy and enjoyable for our guests and contribute to an overall experience that they will crave returning to.
Emotional intelligence – you love getting to know people and helping them explore and discover products, classes, services and routines that will make them feel good. You care about your customers, understand the importance of empathy and know how to respond to customers based upon their needs.
Problem Solvers – you enjoy a good challenge, can effectively navigate through change, and love being a part of the solution. You take pride in your work and take ownership in all your tasks.
What you will do:
Participate (daily store meetings and product/online education) in order to provide optimal customer service.
Welcome guests into the store and provide an exceptional customer service experience from start to finish.
Introduce guests to our products and services and make recommendations by following Sage Sound Customer Service steps.
Educate and inform guests of the benefits of using our products and services and provide demonstrations when necessary.
Book service appointments and check guests in and out for service appointments and/or classes.
Transact POS sales accurately and maintain reporting as necessary and assisting and offering guidance to fellow Wellness Guides when necessary.
Work in back-of-house to receive inventory shipments and keep stock neat and organized.
Support the planning and execution of in-store special events.
Participate in daily store operations and maintenance including light cleaning, trash, organizing stock, etc.
Lead the store in the absence of a Lead / ASM / SM to include customer service and store maintenance (interior and exterior).
Lead and participate in learning and development activity.
About You
Retail or hospitality experience a plus, but not required.
Beauty / wellness experience a plus, but not required.
Shopify experience preferred, but not required.
Willingness to give and receive feedback on improving the store environment and customer service.
A can-do attitude and the willingness to own every challenge and roll up your sleeves as needed.
A team player and self-starter who thrives working in an ambiguous, fast paced environment.
Available to work a flexible schedule including evenings and weekends.
What We Offer
- Competitive hourly rates
- Medical benefits (for full-time employees)
- Paid Sick leave
- Generous Employee Discount on select products and services
Sage Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.