What are the responsibilities and job description for the Customer Service Supervisor position at Sage Surfaces?
If you thrive in a fast-paced, problem-solving environment and love leading a high-energy customer service team, we have the perfect role for you! Join our service-related company in the Woodlands, TX area as a full-time Customer Service Supervisor, where you'll play a key role in shaping how we support our customers while enjoying enticing benefits and perks such as:
- 10% bonus opportunity based on annual salary
- 401K with company match
- PTO
- Paid holidays
- Company-provided computer equipment
GET TO KNOW THE ROLE
As a Customer Service Supervisor, you start the day leading and motivating your customer service and call center team, ensuring everything runs smoothly. Throughout the day, you resolve escalations, improve processes, and collaborate with other departments to deliver a seamless customer experience. You also focus on big-picture strategy, implementing new policies, optimizing workflows, and leveraging technology to enhance efficiency. Every day brings new challenges, but your leadership ensures that customers receive the best service possible.
This position works Monday to Friday from 8 AM to 5 PM. You'll enjoy the best of work with a stable, growing company!
What You Need to Succeed:
- 3 years of experience managing a call center
- In-depth knowledge of phone systems and customer service needs in a service industry
- Strong leadership, organizational, and communication skills
- Experience implementing departmental changes
Preferred:
- Experience with call center AI platforms
HOW TO APPLY TO BE OUR NEW CUSTOMER SERVICE SUPERVISOR
If you're ready to take your leadership skills to the next level, this is your chance. Our quick, mobile-friendly initial application takes just three minutes to complete. Apply today and become a key player in our dynamic, customer-focused team!
