Credit/Collections Analyst

Job Description

We are currently hiring for a Credit Collections Analyst in our Lawrenceville location. This role will support the Credit and Collections teams for key strategic business relationships for Sage International. In this role you will work closely with other internal teams to support Accountants and Business Partners, ensuring their accounts are up to date, commission credits are paid and overdue amounts are collected

Key accountabilities and decision ownership:

• Build effective relationships with key customers and internal Sales teams to manage risk and credit decisions and maximize cash flow.
• Ensure all customer credits, refunds or discounts are managed and enabled.
• Manage customer queries and payment / collections related issues to agreed targets and quality standards
• Proactive debt chase adhering to debt chase policy and procedures, to ensure customer debt is collected as pre agreed terms. Ensuring that cash flow is optimized at all times.
• Regular reviews of ledger balances including proactive remedies to reduce or eliminate bad debt. This will include preparation of any cases requiring escalation for legal action and the highlighting and management of any transactions or accounts which may need inclusions in bad debt or credit note provisions.
• Being involved in learning and development activities, including setting a personal development plan.
• Provide the required service as detailed in any Service Level Agreements (SLA) including SLA governance and relationship management.
• Provide a customer focused service to key partners in for all financial issues that cannot be resolved via ‘my sage’ or customer services.
• Ensure that all internal compliance guidance and external regulation is adhered to.
• Ensure that work processes are documented, standardized, modified in a controlled manner, waste eliminated and the value stream map for the area updated.
• Active participation in process improvement projects as per the Sage continuous improvement culture.
• Contribution to the reporting, understanding and action plans around team KPIs and process controls
• Participate in departmental/companywide projects as required.
• Support team/colleagues as required.
• Ensure the Collections Manager remains up to date of process issues.
• Displaying service culture and strong customer service orientation.
  
  
  
  
  
  

Key performance indicators:

• Volume processed
• Debt volume and age
• Timeliness
• Effective stakeholder engagement and negotiation
  
  
  
  
  
  

Qualifications and Requirements:

• 5 years directly related to collections and customer service
• Analysis and problem solving skills
• Ability to plan and meet deadlines
• Advanced computer skills with an emphasis on MS Office products (Excel)
• Understanding retail tax laws is nice to have
• High school diploma/GED required
  
  
  
  
  
  

Preferred:

• BS/BA preferred
• SAP experience highly preferred
  
  
  
  
  
  

Perks? We have plenty.

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings
  
  
  
  
  
  

What it’s like to work at Sage:

Careers homepage - https://www.sage.com/en-us/company/careers/

Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page - https://www.linkedin.com/company/sage-software