What are the responsibilities and job description for the Policy Services Training Specialist position at SageSure?
Overview:
SageSure, the insurance first, tech-forward, capital-lite managing general underwriter that focuses on the underserved, preferred homeowners middle-market, is seeking an experienced individual responsible for developing and delivering specialized training programs for employees within a specific department at SageSure Policy Services. They analyze training needs as identified by the business, create tailored curricula, and deliver effective training sessions. The Policy Services Training Specialist serves as an extension of the business unit they support, ensuring that the training aligns with departmental goals and enhances employee performance.
What you'd be doing:
- Develops, implements, and delivers training programs for individuals within assigned line of business
- Coordinates training schedules and develops basic project plans with the assigned department
- Formulates teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
- Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.
- Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.
- Assists employees with problems concerning "how to" perform specific tasks related to their positions.
- Makes suggestions on improving work procedures.
- Develops strong relationships with internal customers to develop course materials and receive feedback.
- Leads and coordinates training efforts with Vendor/Agency partners to align company programming
We're looking for someone who has:
- 3 years' training experience
- Managing and motivating teams and associates experience
- Ability to work flexible hours if needed to deliver training
- Strong customer service skills and thorough knowledge of property & casualty insurance operations
- Exceptional written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Highly preferred candidates also have:
- 2 years' experience in property & casualty insurance
- Experience in curriculum development and a proven ability to collaborate with cross-functional teams and external partners.
- Bachelor's degree in business, education, curriculum and instruction, educational psychology, or relevant experience
About the Policy Services Team at SageSure:
Helping customers and a service mindset are at the core of SageSure's Policy Services team approach. Policy Services roles are directly responsible for building the brand, and we take that very seriously at SageSure. Our Policy Services team is the voice of SageSure—having frequent connections with our customers. Serving the customer is fulfilling and a great way to learn about the insurance industry. Policy Services roles have career progression paths built-in, and with all the industry knowledge you've gained, you'll be primed for advancement within the department or across the company. The nature of the work requires constant interfacing with other teams, including underwriting, sales and marketing. As a part of this growing team, you'll experience a fast-paced environment that requires dynamic involvement and provides accelerated learning.
About SageSure:
As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream.
A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners.
We have more than 600 employees working remotely or hybrid in one of our eight offices—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—who are tackling the industry's toughest challenges.
We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
