What are the responsibilities and job description for the Product Complaints Specialist position at SageSure?
Overview :
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we're hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Product Complaint Specialist.
As a member on the Product Development team, you will be the primary responder to consumer complaints from Departments of Insurance, Better Business Bureaus and other channels as directed by our member companies. This role will ensure proper tracking and coordination with our Claims Complaint team. Complaints are a time sensitive transaction and the ability to work effectively is critical. In addition, you may be asked to assist in providing technical, tactical and analytical assistance to the team, for both new property products and maintenance of existing ones.
What you'd be doing :
- Respond to Formal Department of Insurance / Customer complaints, after research, with oversight of the Compliance Lead. Help triage complaints to ensure timely and thorough responses are provided.
- Help maintain compliance email mailbox, logs and reports.
- Interact within SageSure support areas to secure necessary information or documents to respond and resolve appropriately and thoroughly.
- Identify, document, and report compliance vulnerabilities to the Compliance Lead. Help implement and track required remediation measures.
- Communicate effectively and professionally to our member company contacts to resolve complaints and meet required deadlines.
- Assist the Product and Underwriting team in compliance or underwriting related audits or reviews.
- Support identification, analysis and implementation of new regulations and laws.
- Synthesize complex information and prioritize key insights into clear, concise summaries.
- Other related duties as assigned.
We're looking for someone who has :
Highly preferred candidates also have :
About SageSure :
As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream.
A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners.
We have more than 600 employees working remotely or hybrid in one of our eight offices-Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT-who are tackling the industry's toughest challenges.
We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com / careers to find a position for you.
