Front Desk Representative

Job Summary

• The front office representative greets patients, receive incoming calls, and schedules appointments according to established criteria.
• He/she is the primary source for time of service collections, and will inform patients of clinic policies; collect payments, including patient payments, past due and self-pay balances; and balance petty cash
• As a critical piece to physician services revenue cycle, he/she obtains pre-certifications for services
• He/she maintains and scans records accurately in EMR, reviews Clinical inbox for tasks assigned to Medical Records and completes release of records as requested according to HIPAA guidelines
• May be asked to assist with office and clinical supply ordering

Minimum Education

• High school diploma or equivalent is required

Required Skills

• Excellent verbal, written and interpersonal communication skills
• Capable of relating to diverse age and demographic backgrounds
• Good organizational skills
• Working knowledge of personal computers; 10-key and filing
• Type 50 words per minute preferred