What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at SAGINAW VALLEY SERVICE CO., INC.?
Appliance repair company based out of Flint is actively seeking candidates to fill our dispatcher/customer service position in our small but very busy office. We are looking for a reliable person. Applicants must be able to offer customer service in a fast paced office. This person should have the ability to multi-task and Input information in computer system. Please send a resume and phone number to contact you.
Responsibilities would include but are not limited to :
Communicate with customers, employees, and vendors via multi-line phones and email to schedule work and dispatch technicians
Setting up and administering daily dispatch operations
Have excellent phone skills
Scheduling service calls, dispatching and routing of service technicians.
Electronic filing, scanning, and mailings as needed
Job requirements
Strong verbal & written communication skills, with the ability to communicate clearly & comfortably with customers & employees over the phone & in person
The ability to multi-task in an environment that mandates strict attention to detail
Outstanding record of attendance and punctuality
Proficient computer and data entry skills
Outstanding organizational skills
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $14