Housing Operations Specialist

Housing Operations Specialist
External posting
Part-Time, Temporary, Non-Exempt , Administrative/Professional

JOB SUMMARY: This temporary part-time position supports Housing Operations year-round with peak periods requiring additional hours during January, mid-April to mid-May, August, and December. This role will support Housing Operations in managing and executing the day-to-day operations of the department including: information systems, facility maintenance coordination, safety and security initiatives, asset management, summer camp & conference activity, resident and/or guest customer service and accounting, housing marketing and tours, external vendor support, and student employment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide support for daily operations and assist the use and transition of Housing and University technological platforms, such as Colleague, WorkDay, The Housing Director, and Persona.
• Participate in the implementation, testing, and training processes for the new Student Information System and new Housing Management Software.
• Research and maintain benchmarking data for industry best practices.
• Prepare reports and conduct audits to support Housing processes, update shared resources, and continually evaluate/assess/update the university safety and security efforts.
• Communicate with students, parents/supports, and other University departments to resolve customer service issues.Communicate with residents timely and directly for emergent needs, room entry notifications, workorder follow-up, pest management, and needs for campus partners and/or external vendors and contractors.
• Ensure compliance with University and departmental policies and procedures, including housing contract enforcement.Ensure compliance with Fair Housing, Americans with Disability Act, and Title IX.
• Coordinate the residential mail and packages deliveries and Return-to-Sender (RTS) processes while partnering with Logistics, utilizing package tracking software, and loading/unloading/auditing parcel lockers and oversized packages.Investigate and resolve student concerns for lost items.
• Assist with student employment for our front desk operations/mail-packages/camp coordinators to include supervision, training, and payroll.
• Coordinate and support high volume operations, i.e. check-in prep, check-out prep, overnight guests, damage assessments and damage charges.
• Participate in student orientation programs and/or recruitment opportunities.
• Perform on-duty coverage (on-site or remotely) for camps/conferences/guest housing during seasonal times.
• Perform other duties as assigned.

SUPERVISION RECEIVED:

General supervision is received from the Assistant Director of Housing Operations.

SUPERVISION EXERCISED:

Functional supervision is exercised over summer camp/conference coordinators, residence hall front desk and housing mailroom student employees.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university.
  
• Relevant experience in university housing, or hospitality, management or related field(entry-level candidates may be considered. Proficiency in Office 365 Suite (to include Word, Excel, PowerPoint, Outlook, etc.) and ability to learn specialized software.
  
• Valid driver's license
  
• Strong organizational skills with attention to detail.
  
• Excellent oral and written communication skills and interpersonal skills.
  
• Must have customer service (student) centered attitude.
  
• Ability to work independently and function effectively as a team member, including collaborating with campus partners.
  
• Ability to attend to competing priorities in the changing demands of the housing operations calendar.
  
• Ability to maintain confidentiality with respect to student/guest records and maintain diversity-equity-inclusion.
  
• Experience and ability to positively interact with a diverse campus community.
  
• Ability to perform the essential duties of the position with or without accommodations.

PREFERED QUALIFICATIONS:

Professional experience in university or collegiate housing and/or hospitality management of properties and/or services.

WORKING CONDITIONS:

• Some weeknights and weekends, including intermittent travel, will be required.
  
• Duties generally performed indoors with some outdoor activity required.
  
• Occasionally may require the operation of University vehicles.
  
• May be required to work occasional evening and weekend hours throughout the year.

The above reflects the general details considered necessary to describe the essential functions of the job. It shall not be construed as an exhaustive statement of duties, responsibilities, or requirements that may be inherent in the job. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

About SVSU:
Saginaw Valley State University is a comprehensive university with more than 100 programs of study for its roughly 7,000 students. Located on a suburban campus in Michigan’s Great Lakes Bay Region, SVSU is committed to a supportive and empowering environment for students, faculty and staff. For nine consecutive years, SVSU has been recognized as a “Great College to Work For” (2016-2024).

SVSU emphasizes undergraduate teaching and learning, and community-based research. SVSU earned the Community Engagement classification from the Carnegie Foundation for the Advancement of Teaching, a distinction achieved by only 7 percent of U.S. colleges and universities. By their senior year, 84 percent of students have engaged with community employers and agencies in internships, field placements or some other component of their academic preparation.

SVSU is establishing itself as a leader in STEAM education for the Great Lakes Bay Region, partnering with businesses, foundations and school districts to improve students’ performance in math, science and the arts at the middle school, high school and university levels. SVSU is building the first university research station on Lake Huron, expanding its commitment to freshwater research and public health.

More than 70 percent of SVSU freshmen live on campus in student housing that has been rated No. 1 among public universities in the U.S. (2018-2024). SVSU fields 20 varsity sports at the NCAA Division II level. The average class size is 23 students.