What are the responsibilities and job description for the Jr. Application Support Analyst position at Sagitec?
Job Description:
As an Application Support Analyst Intern, you will be immersed in a dynamic and collaborative environment, gaining hands-on experience in providing technical support for software applications. This internship offers an opportunity to work closely with experienced professionals, troubleshoot real-world issues, and contribute to the success of our applications.
Responsibilities:
User Assistance
- Provide first-level support to end-users, addressing inquiries and resolving issues related to software applications.
- Assist users in understanding application functionalities and features.
Issue Tracking and Resolution
- Document and prioritize support tickets, ensuring accurate and detailed information.
- Collaborate with senior support analysts to investigate and troubleshoot reported issues.
- Learn and follow established processes for escalating complex problems.
Communication
- Communicate effectively with end-users, keeping them informed about the status of their support requests.
- Collaborate with team members to share insights, solutions, and improvements.
Training and Documentation
- Contribute to the development of user guides, manuals, and FAQs to enhance user understanding.
- Participate in knowledge-sharing sessions and training programs.
Monitoring and Reporting
- Assist in monitoring application performance and reporting any irregularities.
- Contribute to regular reports on support metrics and trends.
Qualifications:
- Basic understanding of software applications and troubleshooting concepts.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Eagerness to learn and adapt to new technologies.
Experience
- Previous internships or coursework related to application support is a plus.
- Exposure to customer service or technical support roles is beneficial.
- Familiarity with ticketing systems and support tools is advantageous.
Personal Attributes
- Enthusiastic and proactive learner with a passion for technology.
- Ability to work collaboratively in a team environment.
- Detail-oriented with strong organizational skills.
- Effective time management and multitasking abilities.
- Willingness to work in different shift hours/weekend schedule. Perform on-call support activities.
Career Path
- A Junior Application Support Analyst can progress to a mid-level or senior Application Support role with additional experience, expertise, based on other programming skills.
Duration
- This is a 4-month internship position with the potential for further opportunities based on performance.
Education:
- Currently pursuing an Undergraduate/Graduate in Computer Science/Information Technology.
Compensation and Benefits:
- Fulltime/permanent
- $55,000 – $65,000 per year
- 401(k) plan with company match
- Health insurance
- Dental insurance
- Vision insurance
- Company paid group life insurance
- Company paid short and long-term disability
- Voluntary life insurance
- Flexible spending account
- Paid time off
- Company holidays
- Floating holidays
- Employee assistance program
- Referral program
- Tuition assistance
With the application, we would like you to include a maximum one-page cover letter describing the experiences with processes, documentation, and tools, noted in the job description.
About Sagitec Solutions:
Sagitec is a leading low-code/no-code application development platform provider for private and public sector organizations, specializing in serving customers focused on solving complex, business-rule-driven problems. Using Sagitec’s low-code/no-code platform, Xelence, we provide evolutionary enterprise-grade solutions for pension, labor and employment, health insurance, disability insurance, paid family medical leave, managed care providers, and other benefits providers that want to accelerate excellence by placing a platform at the center of their enterprise universe. With deep industry experience in software implementation and systems integration, Sagitec is a partner that clients can trust to drive their vision into action. For more information, visit: www.sagitec.com
Salary : $65,000
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